I just purchased Storyline today I had this issue with the trail version but I ignored it since it didn't seem to affect the app functionality. I was hoping that once I purchased and activated it would go away. It didn't and I was wondering if anyone else has experienced this issue.
When I launch the SL application I get this script error (see attached).
Same problem here. It's more than annoying. We have to open the task manager and end a process to get the application to open. It is an issue on multiple computers here, but not all of them. Can I ask what brand of computer you are running? It only occurs on our HP laptops here.
Started happening last week. It's annoying to have to click Yes twice before I can even get to the start-up screen. I only have to force close if I say no to the error.
Looks like our team is still working on getting a fix for this and will hopefully be included in a soon-to-be-released build. Thanks for being patient.
Today when I launch my SL, I don't get an error anymore...I get this message...and I'm clearly connected to the internet! I tried a number of files through out the day and it's all the same. I haven't restarted at all. Not sure if there was a Windows update or something that caused it, or if it's just a holiday miracle. However, no more error messages makes me happy
I remember we had some members seeing this awhile back, and I'm not sure I recall what ended up fixing it. Have you tried rebooting the system? Or a quick repair might do the trick...
I honestly don't remember if I'd done the quick repair earlier in this thread or not. I'm almost afraid to restart because I like not having to click though the error messages
I was just kinda wondering if I had an isolated thing happening or not...and looks like maybe now I do...
i don't see a case related to your original issue on this thread, but if you opened one, would you mind updating them and letting them know that you're still getting this? If you didn't open a case, I'd recommend opening one here, and we'll try to get this hammered out for you. Thanks!
Yeah, please go ahead and send it in. The reason is, if this is something the QA guys wanted to have fixed in Update 1, yet you're still experiencing it after updating, we'll need to take another look at it. Thanks for helping out!
I tried uninstalling the IE9 update, which effectively rolled it back to IE8. This seemed to have fixed the problem. Once I reinstalled IE9, the problem returned. It seems to be happening on each of the six computers I've seen run Storyline so far. All are Win7 64bit, with IE9.
That's very interesting. At my office we wondered why 2 out of our 3 computers were having issues while mine was working just fine. It makes sense now, as I had updated to the ie10 test drive as soon as it was available back at the beginning of April (If anyone is wondering, it's just as buggy and awful as it was before). What doesn't make sense is why Articulate ever loads script from IE in the first place as our default browsers are set to Chrome.
Just wondering if there's been any progress on this. Unfortunately, my job does require me to have the latest version of IE (even though I can't stand the sight of it), so rolling back permanently is not a viable solution. Tried the MS fix too - no effect.
58 Replies
Hi Mark,
Can you tell me what operating system you're using & what version of Internet Explorer you have installed?
Hi Brian,
Thanks.
Hi Mark,
I ran a search for the error message that you're seeing and a common solution is to run this Microsoft fix:
http://support.microsoft.com/mats/ie_performance_and_safety/en-us?entrypoint=lightbox
Can you replicate the issue after running that fix & restarting your machine?
I applied the MS fix and rebooted but the issue is still there. I also disabled my virus protection but that didn't make a difference.
If I click yes or no the error screen goes away after the second time around and I see the attached screen.
Thanks for the information, Mark. I'm working with the dev team on resolving the issue. I'll let you know if I hear anything new on it.
Thanks for your help Brian. It's not a big deal since it doesn't affect the SL app at all.
Cheers.
Was there a resolve to this? I'm having the same problem. :-/
Same problem here. It's more than annoying. We have to open the task manager and end a process to get the application to open. It is an issue on multiple computers here, but not all of them. Can I ask what brand of computer you are running? It only occurs on our HP laptops here.
I'm on a Dell, Windows 7.
Started happening last week. It's annoying to have to click Yes twice before I can even get to the start-up screen. I only have to force close if I say no to the error.
I'm still getting the error. I'm on an Windows 7 Gateway Desktop.
Hey guys,
Looks like our team is still working on getting a fix for this and will hopefully be included in a soon-to-be-released build. Thanks for being patient.
Thanks for the update Peter.
Today when I launch my SL, I don't get an error anymore...I get this message...and I'm clearly connected to the internet! I tried a number of files through out the day and it's all the same. I haven't restarted at all. Not sure if there was a Windows update or something that caused it, or if it's just a holiday miracle. However, no more error messages makes me happy
Anyone else seeing the same thing?
Hi Kristin,
I remember we had some members seeing this awhile back, and I'm not sure I recall what ended up fixing it. Have you tried rebooting the system? Or a quick repair might do the trick...
I'm still getting the original error. Even after applying the current update. I'm not sure I want to go through the "Quick Repair" right now.
Here is what I see.
I honestly don't remember if I'd done the quick repair earlier in this thread or not. I'm almost afraid to restart because I like not having to click though the error messages
I was just kinda wondering if I had an isolated thing happening or not...and looks like maybe now I do...
Hi Mark,
i don't see a case related to your original issue on this thread, but if you opened one, would you mind updating them and letting them know that you're still getting this? If you didn't open a case, I'd recommend opening one here, and we'll try to get this hammered out for you. Thanks!
Hi Peter, I didn't open a case since it appeared that Brian was looking after it. Do you think I should open one anyways?
Thanks for your help. -Mark
Hey Mark,
Yeah, please go ahead and send it in. The reason is, if this is something the QA guys wanted to have fixed in Update 1, yet you're still experiencing it after updating, we'll need to take another look at it. Thanks for helping out!
Thanks Peter. Case opened.
I tried uninstalling the IE9 update, which effectively rolled it back to IE8. This seemed to have fixed the problem. Once I reinstalled IE9, the problem returned. It seems to be happening on each of the six computers I've seen run Storyline so far. All are Win7 64bit, with IE9.
That's very interesting. At my office we wondered why 2 out of our 3 computers were having issues while mine was working just fine. It makes sense now, as I had updated to the ie10 test drive as soon as it was available back at the beginning of April (If anyone is wondering, it's just as buggy and awful as it was before). What doesn't make sense is why Articulate ever loads script from IE in the first place as our default browsers are set to Chrome.
Makes sense. I'm running IE9 but I haven't tried a rollback to 8. If IE9 is causing the issue I'm surprised more people don't report the it.
Just wondering if there's been any progress on this. Unfortunately, my job does require me to have the latest version of IE (even though I can't stand the sight of it), so rolling back permanently is not a viable solution. Tried the MS fix too - no effect.
I still have the problem. I tried updating IE to 10 preview - didn't help.
My windows 8 install is fine if I run it as an Administrator. (otherwise I get a weird UI dialog box on launch)
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