I have been developing Insurance eLearning for the past year or so.
I can share one experience, and one "worst practice".
1> It staggers me just how limited the uptake of online learning has been within insurance. Some of the courses I have been developing in partnership with a large company have been very well received internally, and yet they are just (beautiful!) end-to-end, linear learning, with a few well-built embedded .swfs
2> I am staggered that the some of the certification bodies still rely on "x hours of learning" as their metric. I recently refused to re-visit, and advise on solving the problem with some courses that "...people were finishing too quickly".
Just my 2p worth.