Hi Ashley! Great discussion topic!
I love Bruces and Sonia's ideas.
Another idea might be to do this: along with short vignettes that depict real-life scenarios where learners have to decide how best to respond, provide learners with a simple job-aid type of interaction that they can consult if they get stuck. You could make it available as a player tab, so that they can get to it any time. A grid that displays "say this, not that" type of info might work - something like this is super easy to build in Storyline with markers.
Another idea would be to present learners with the most common challenges and sequence your course as an RSI (rapid situational interactive), like David describes in this series of tutorials. I would think you could do this pretty easily with just characters and audio, and probably avoid having to shoot video.