Hello all! I am in need of a kickstart in designing a course for new hires.
Our company has implemented a new "ticket" system for recording, tracking, and resolving issues. I've been at the design grindstone for 3-4 years now but this is the first big comprehensive course I've attempted. The things I've brainstormed about so far would be:
1 - Overview (Goals, Objectives, Tool Description, Purpose, etc)
2 - Roles (get interactive and click your role to learn your duties, or click on others to gain insight).
From here forward it gets somewhat complicated. I have been toying with a splash page with each person offering to allow the learner to "shadow" with them to learn their role duties, and insert video demos of them performing specific functions (using Captivate screen captures).
I'm trying to figure out if there is anything else I could insert to make it fun. Software training (in addition to new hire training) can get really boring, and I'm afraid I'll fall into that void. Any help is much appreciated!!