Uploaded PPT to Storyline and when I preview or publish, I get this strange red letter code (see below). This is only on a few slides. If I insert a New Slide, no strange code. Any ideas? Thanks.
That is strange. It looks like a server error, from what I can see. Would you mind submitting this to our tech team, so we can test the files? Also, please share the case details with me, so I can update this thread.
I'm having the same problem. The error was appearing on all slides (around 50 slides) and even after removing all but two as well as all the shapes, the error continued to appear. I reinstalled/repaired storyline and that didn't resolve the issue. All of my slides were imported from PowerPoint. Maybe this is where the problem lies? In reading over all the historic threads on this issue, this is the only thread that mentions PowerPoint. I've attached the file
I tested it as well, and it appeared fine on my end as well. If you'd like to follow Harri's suggestion here are the directions you'll want to follow to import a project into a new Storyline project, although I believe as Nancy mentioned it's likely something coming from your computer since we're not able to see it when opening your file.
10 Replies
Hi Greg. Welcome to E-Learning Heroes!
That is strange. It looks like a server error, from what I can see. Would you mind submitting this to our tech team, so we can test the files? Also, please share the case details with me, so I can update this thread.
Thanks, Greg!
Christine
Hi Christine - Thanks. I sent a request to the tech team. Greg
Hi Greg,
Just wanted to take a minute and let you know that we have received your case (#00312729). I'll be following the case progress
Thanks very much, Greg!
Christine
Hi there,
That red text is coming from ByteScout (a third party library that converts emf to swf).
When that arrow is being converted to a swf it appears Bytescout thinks it is not registered.
I would suggest you try re-install, reboot and re-size the arrow (to clear the cache copy) and try again.
See the following link: http://community.articulate.com/forums/t/12740.aspx
Cheers,
Wim
Hi there
I'm having the same problem. The error was appearing on all slides (around 50 slides) and even after removing all but two as well as all the shapes, the error continued to appear. I reinstalled/repaired storyline and that didn't resolve the issue. All of my slides were imported from PowerPoint. Maybe this is where the problem lies? In reading over all the historic threads on this issue, this is the only thread that mentions PowerPoint. I've attached the file
Thanks a bunch,
Mary-Lynne.
Hi Mary-Lynne. I just opened your story file and previewed it and I did not see the red text so it must be something coming from your machine.
Hi All,
When I've had this issue before, importing the whole file into a new .story has resolved it.
Hope this helps
Hi Mary-Lynne,
I tested it as well, and it appeared fine on my end as well. If you'd like to follow Harri's suggestion here are the directions you'll want to follow to import a project into a new Storyline project, although I believe as Nancy mentioned it's likely something coming from your computer since we're not able to see it when opening your file.
Thanks Everybody!
Importing it into a new Storyline file worked!
Cheers,
Mary-Lynne
Thanks for the update Mary-Lynne!
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