Cannot Preview, Publish or Change Player Settings

Sent.

Thanks for the update Reva! I see where you have submitted your support case (00367495) and should be hearing from someone soon.

I wanted to welcome you to E-Learning Heroes as well.

Just to follow up. Reva was able to save her project as a new Presenter package and continue to work

Hi,  I am getting the error "we're sorrysomething went wrong with articulate presenter '13..."  It´s happening when trying to publish different PowerPointfiles. I have tried to copy different PowerPoint filesto my local C:/ and publish from there and doesn´t work neither.

I think it was last week whenarticulate´s software asked me to update to version 4.01.000 and I did,but yesterday I was publishing my PowerPoint courses without any issue.

Trying to solve the problem I have foundnext link (for storyline, but I have tried it in Articulate 13): http://www.articulate.com/support/storyline/how-to-repair-articulate-storyline

but when trying to repair or run thesetup again the installation file themessage below is popping.

All of the next conditions (posted by Perter Andersonhere http://community.articulate.com/forums/p/31492/170292.aspx#170292)are met in my files:

• Work on your local drive (your C: drive). Working on anetwork drive or a USB drive can cause erratic behavior, including filecorruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to yourproject files and your published output is less than 260 characters (forexample C:\Articulate).
• Avoid using special characters, accents or symbols inyour file names.

Should I  reinstall the trial version of articulate and activate it again with my serial number? 

Thanks

Hi Antonio! Here is the documentation for Presenter '13 and how to repair/fix your software.

I am concerned about the first statement that you made about trying to copy files to your local drive in order to publish. You want to be sure that you are always working and saving on your local drive.

Hi Leslie,

Thanks for your fast answer

I am working in C:/. I have repaired the Articulate 13 installation and it still happen.

It fails just with PowerPoint files that have audio and that I have never open before with Studio 13 (but with Studio 09). The error appears in the beginning of the publishing process.

Before updating to version 4.01.000 I was publishing my PowerPoint courses without any issue.

I have attached the error report that articulate sofware have given to me.

Thanks,

Antonio

Antonio, I've opened up a support case on your behalf and you should be hearing from someone soon. I will follow along as well.

Hi Leslie,

Thanks for  opening the support case.  Before reading your message, I have opened it myself and send the Package of one of the courses.

I have installed articulate in a new computer with windows 8 and PowerPoint 2010 and downloaded the articulate there, but the error still happening (my computer was running windows 7 and PowerPoint 2007).

As I mentioned before, it is curious that articulate is publishing right with files without  audio and files with audio but that have been published before  the downloading of the last articulate version, some days ago.

I hope to be able to make it work, because I have a project done next week and have 9 PowerPoint files that give me that error.

Do you know how long it could take for the support department  to look to my support case? I am really in rush with that project.

Thanks for all your help,

Antonio

I do not have a time estimation Antonio. Your case number is 00369693 and is in the hands of our support team.

Hi Antonio! Just following up here. Did you receive the e-mail from support requesting your files so that they could take a look? You may want to check your Junk/Spam Folder.

I am having a problem as well with this message.  I have a video and quizmaker in my package. What should I do?

Hi Vincent!

I took a look at the case that was filed previously, and there has been no further update since I last posted.

In Reva's case, this was the resolution:

The Engage interactions are re-linked by clicking the Edit in Engage button, and also saving as a new package creates a new PowerPoint/Presenter file, which can help resolve issues at certain scenarios. 

Please note, that another solution that was shared above is to conduct a repair of your software when experiencing unexpected behavior and be sure that you are working on your local drive.

If this does not help you, you may want to consider packaging your course and submitting it to us to have a look at.

Hello,

I have repaired the software 6 times. It works for a while then It starts up again. I have uninstalled and reinstalled it as well. I am at a loss and wish I never installed 13. Never had these issues with O9. Maybe should not have released this new update until all bugs were worked out. Sorry very frustrated.

Hi Vincent! 

Sorry to hear that you are having such a difficult time. You are welcome to send it to support as I indicated in my last post.

Same here, this software is garbage.  Buggy release is a beta at best.  How do you charge money for a program that crashes more often than it works?  I am in the same boat, can't preview or publish and I'm at my wits end.

I've been working on a course since November with no issues. Of course, tomorrow the course is due to publish to our LMS and now I'm receiving this error for the first time. I'm using Articulate Studio 13/Presenter 13. Suggestions? I have added several engage interactions since the last time I published so not sure where to start to troubleshoot.

Hi Cindy and welcome to E-Learning Heroes!

Sorry to hear about the trouble and bad timing - hopefully we can get this resolved for you quickly so you can meet your deadline.

There's been quite a bit of suggestions and discussion in this thread about the issue, so I apologize for repeating any information. It's important to ensure that some steps are taken to narrow down the issue. 

First, please make sure that you're working with local project files:

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Determine whether or not this is specific to a project, or if this happens with any project file.

Please try creating a new presentation with some placeholder slides an content - you won't need to build too much into the project. Please try to see if you're able to reproduce the issue with this new project. 

If you don't experience the same issues with a new project file, it may be project-specific and we'll need to take a look at the file. Please follow the steps in this article to create a Presenter Package and send it to us using this form. We'll try to take a look at the files and get back to you as soon as possible. 

If, however, you experience the same issues with a new file, it may be an issue with the installation of Studio '13.  

Please try repairing Studio '13:

Articulate Support - How to Repair Articulate Studio '13

If you're still experiencing these issues, please try the following troubleshooting steps:

Unexpected or Erratic Behavior in Articulate Studio

I know that's a lot of information at once. Please let us know how it turns out, or if you end up submitting a support case. We'd like to be able to share the solution here, just in case other community members experience the same problem.

Best,

Christine 

Hi, same error "we're sorrysomething went wrong with articulate presenter '13, I got when I trying to publish the file. Anybody solved the problem? Please let me know.

Thanks,

Tess

Hi Tess!

Have you tried the solutions shared in this thread?

Are you having trouble with just one file or multiple files?

Hi Leslie, et al -

I've been experiencing the same issues in this thread across multiple files (and actually multiple Articulate licenses...) since April and have followed all steps noted in this thread, as well as those presented to me in support cases. I'm going to try to uninstall and reinstall my MS Office Suite to see if that resolves the issues. I wanted to know which, if any, of the steps mentioned in this article can be applied to Microsoft 2010. Any guidance would be appreciated.

Thanks,

Nicole

I do not know what you are referring to Nicole as it seems that you linked back to this same thread.

If you are trying to conduct our solution, you can find the directions here.

Leslie - thank you. Yes, that was the article to which I was referring. I went through the steps today and all seemed well until the publish, where I got the error report again. The issue seems isolated for me now to the publish (I've only tried to publish for LMS), whereas before I wouldn't be able to upload audio, sync animations, edit slide properties, etc. Any news on other causes and fixes?

Hi Nicole! Thanks for the update. Does this happen with all courses or just the one?

If the publishing wizard becomes unresponsive, see this article for solutions.

Hello all,

I have the same problem, it seems that this software is defective. I cannot preview nor publish any content. I have already tried the options above and none works.

Please advise

Regards