Audio volume louder in engage slides

Hi Ashley,

All audio is pre processed before importing into either presenter or engage, & is already normalised. Volume levels are the same when the audio tracks are played independently of the articulate suite.

The only thing were doing with the files in presenter/engage is importing them. Were not using the inbuilt audio editor at all. But when those files are published there is a noticeable difference in audio levels on the files inside the engage, like its boosting the audio level slightly.

Thanks

Patrick

Hi Patrick,

Thanks for sharing the additional information and confirming all those other elements. Are you able to create a Presenter package and share it with us so that we can do some further testing? You can also upload it privately on the second page of this link. 

I had the exact same issue, audio was normalized before importing, but I had to end up reducing  volume by 40% within each engage interaction to get them the same volume in the final published version. 

I'm having the same problem with the audio in the interactions coming in louder. I've tried reducing the volume but I'll reduce it further and see if that works.

Hi Scott! Thanks, looks like no further issues were reported here, so let us know you result.

Hi Leslie,

Myself and colleagues are experiencing the same issue  - the audio is noticeably louder in Engage than it is in Presenter and Quizmaker. We are having to manually reduce the audio by around 40% via the Engage audio editor. This happens when we build a new presentation and when we upgrade a Studio 09 presentation to Studio 13. The audio is recorded and edited externally from Engage and all plays at the same volume level outside of Articulate. Is this something Articulate are looking in to as seems like it could be an Engage issue? Thanks.

Hi Stella and welcome to E-Learning Heroes!

This thread is the only one where this has been reported and I don't see where any of these users filed a case with support on this.

In order for our QA Team to look into this, this would need to be looked at by support and duplicated.

Hi Leslie,

Thank-you for your quick response. I will file a case with Support then in regards to this so that we can find out what the problem is (if there is one). Hopefully they will be able to advise further.

Many thanks,

Stella

Hi Leslie,

This seems to be a common issue. Same problem here.

Kind regards,

Christophe

Thank you Stella! I just checked for a case and was not able to locate one, so be sure to share the case number with me so that I can follow along and update this thread for others users such as Christophe

Wow, add my name to this list. I was very disturbed to learn this is happening even with projects that are initiated in Studio 13. My issue was a  simple change and ran into this when I published an old Studio Pro version using Studio 13. Bummer.

Hi Greg! 

Thank you for submitting a support case on this (#00386992).

If we do not have any examples to research, it makes this process difficult.

Hi All,

I'm running into this issue as well.  Did anything come out of the case?  Should I submit one as well?

Thanks!

Mike

There is no update to provide on the case listed above as not all of the files were able to be obtained from the user.

You are more than welcome to package your files and submit yours as well so that we can have a look.

I submitted a support case for this.  Same exact problem as everybody else.

Thanks S P!

If you could share your support case number, I'd be happy to follow along as well.

Any update on this issue?

Hi Kevin and all,

I was unable to find any of the support cases for the previous comments that contained files that were tested - mainly I was looking for S P's case, since no case number was shared.

I did some additional digging in our Quality Assurance database and I was finally able to find an active test case for this issue. In doing so, I was able to find S P's support case (#00391685 for my reference) and I was able to confirm that we're currently testing this issue. 

It also looks like this thread as already been included in the report, so we'll be able to update the thread when we have more information on the issue. 

For anyone experiencing this issue, please share your package files with us as requested previously. The more we can share with our QA team, the better! :)

Thank you very much,

Christine

For the record, exact same problem here..... beta test much? 

email response from case submital...


Hi Erik,Thanks for contacting Articulate Support and for sharing your project file.We have reviewed your project file and we were able to duplicate your issue. I have submitted your case to our Quality Assurance team for their review. I cannot offer a time frame for when or if this issue will be resolved but I will keep you posted.Just reply to this email if you need more help. Regards, Rowie BarcelonaCustomer Support EngineerArticulate Support

Thanks for sharing Erik!

Any idea of a timeframe for this? or maybe even just an update?

Hi Kevin! 

I do not have a time frame or an update to provide on this. It is still in the hands of our QA Team. 

Bump.

Just ran into this while a coworker was QA'ing a module.

Same issue. Seems like we don't all need to send files, submit reports, etc. This is Articulate Engage '13 inside Presenter on a windows 7 PC. Happens with both wav files and mp3. Audio is professionally leveled out ahead of time, comes out much louder on the engage slides.