Audio Cutting Off

Apr 22, 2014

My audio on some slides in published courses seems to cut off randomly. If I go back and view the slide again, the audio will play the full length. This has happened a several courses. Any ideas?

3 Replies
Christine Hendrickson

Hi Matt and welcome to the community!

Sorry to hear about the trouble. 

First, can you tell me how you're viewing the published presentation, please? Are you viewing the published output files locally, or are you uploading to a web server or LMS?

If you're viewing your published files locally, this may be the problem. If you view a published Studio '13 or '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Tips for Managing Project Files

  • I suggest using SCORM Cloud for your course - it's a great place to test SCORM content.
  • Another option would be to use our Tempshare server. Just keep in mind that this server is only available for testing content - it is not officially supported by Articulate and all content will be removed automatically after 10 days.
  • You're always welcome to try out Articulate Online, as well - it's available for a free 30 day trial.

If you're uploading to a web server or LMS, please try clearing your browser cache. If that doesn't help, try viewing the project in a different web browser. 

Let me know if you still have trouble with the playback of your project's audio. 

Thanks!

Matt Shick

Hi Christine,

Thank you for your response. We are viewing the files both locally (on a company drive) which was published for web, and also through our LMS which was published as LMS. It was happened to multiple courses both in our office, and in the field. I will try to clear the cache and see if that helps.

Thanks!

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