Issues with IPAD IOS6 and 7

It would be best if you upload the course and provide a link for us to review.

Also, provide the .story file so I can take a look under the hood.

Hi Shahid and welcome to Heroes!

I'd agree with Michael that this would be easiest if we're able to take a look at the .story file and do some publishing ourselves. Additionally, can you tell us what iPad version you're using and the version of mobile Safari? Also you mentioned you're hosting it in an LMS - have you looked into if the LMS is causing any issues using the iPad? You could always test your course at a site such as SCORM cloud which is an industry standard for testing SCORM content.

If you're able to share the .story file or even a mock up that behaves the same way we're happy to take a look.

Hi Ashley

Thanks for your reply, Please find the attached course, this is the slide that keeps giving me error on IPad,

I have tested the course on Ipad 1, Ipad 2 and Ipad mini and all three are giving me error,and I tested it on IOS6 and IOS7

Just a side note i did work out one solution and that was that i spilt the interaction over two slides and that seemed to work, but still would want to know why it didnt work the way it was set originally.

I tested it on SCORM cloud as i always use that to test my courses first and i had the same issue there as well.

Hope you can provide some answers

Thanks

Shahid

Hi Shahid,

Thanks for sharing the .story file here with us. I took a look, and at first I thought it was the animations that were tripping up the course, but after removing that and testing it from my iPad, I still am unable to see the new images and such on the layers after visiting one of the button layers accessible from the "Three cards" layer.

I tried to set up a similar (yet basic example, minus animations as that didn't seem to have an impact) on a new file, and wasn't able to recreate the behavior in testing. I know you mentioned you're using update 6, but I also wanted to check that you're working on local project files as described here. Could you try and recreate the same behavior on a new file and let me know what steps you go through to set this up?

Hi Ash

Thanks for your reply and sending across the new file, I will have test with that and see what happens ,

I had saved the file on my google drive and was working of my google drive but had published the file to my local hard drive,

When i split the "Three Cards" slide in two slides it started working on my iPad, however a new but very minor problem is that when i click one of the cards, the black border doesnt seem to appear, which is weird.

I have the same interaction down the course as well in other scenes and there the black border appears for some and not for others.

dont know why that would happen, Also in the course i have some videos and have a trigger which sets the NEXT button to visible when media completes, however sometimes the NEXT button becomes visible and sometimes it never does and no matter what button i press the media re-starts.

I am a lil lost with the course not sure if this is because it is stored on my Google Drive?

Thanks

Shahid

Hi Shahid,

Saving a course to your google drive as a back up method or to share with other colleagues is ok, but you'll always want to create, edit and publish to a local drive. With that in mind, you'd want to download the document from Google drive to your local drive and then open it up to work from. Working off a network, shared drive or USB can cause corruption issues, loss of resources, or other odd behavior.

You could also try importing the project into a new file as described here to try and resolve some of the odd behavior. If you're able to recreate the behavior on a new file that you've started from your local drive, please feel free to share that version with us here and we'll take a look at it - but based on your descriptions I suspect a lot of the issues may be from not working locally.

Thanks for that Ashley

Will give that a try and see how i go

Cheers