Colored boxes after Update 3

Good Morning, Rachel.

This is a known issue. See this article for more information and a solution.

Please let us know if you need anything else, and have a great day!

Hi Justin,

Thank you for the information. The thing is that I do not have any text boxes in the slides that I get these colors. I followed the instructions in the article, but nothing changed

I'm sorry for the trouble, Rachel.

Would you mind packaging up your course and sending it over to us for a closer look, please? Thanks!

Hey everyone!

I just wanted to pop in with an update. This thread was on our list for follow-up when Update 4 was released, and you can find all the details and download it here.

Hi everyone  

I find colored box on the text after publishing. And there is no extra text box on the slide, and i have tried the solution  you mentioned earlier for other person who was facing it even that din't work for me. Can you please help me out to solve this

Hi Manasa and welcome to E-Learning Heroes :)

Would you be able to share your Articulate Package for us to take a look?

Hi Leslie and thank you!

I am not allowed to share the files like that. Do we have any other option rather than sending the file to you? 

As mentioned above, we show that the issue was corrected in Update 4 and we are now on Update 8. Please be sure that you are utilizing the latest update and if you are still having difficulty, please reach out to our support engineers privately here.