Unable to install latest update (Build 1407.2208)

Hi Jonathan,

You could try:

• a full de-install of your current version.
• Reboot your computer
• install the new version

Hi Jeff,

I'm gonna try that! Thank you.

/J

Hi Jonathan,

When installing a software update for Articulate Storyline, you may encounter the following error message:

Here's how to fix it:

1. Uninstall Storyline.
2. Install the latest version of Storyline.
3. Reboot your computer.

If the issue persists, please let us know.

Ashley and Jeff,

your tip worked like a charm!

/J

Oops I just posted another help request about this issue. Sorry folks.

Hi Thomas, 

this forum discussion is a bit older so I'm unsure if it'd be the same thing or even the same version. Well keep an eye out for your other post though, or if you already reached out to our Support engineers, they'll be happy to help.