Audio not working when i click on replay button

Hi Ankit,

The solution for your problem is: leave some space (1sec) in the timeline before the audio starts. I hope this may be helpful for you.

Thank You!

Hi Ankit

have you tried to tick/untick the options on the slide layer properties?

Yes Jonna, i tried all possibilities.

Hi Ankit

I've just taken a look at your file and I'm not sure why it isn't working in the first place, but if you move the audio along in the timeline , just one step 0.25 seconds - it seems to work.

Maybe someone else can explain why, but at least that works

H

Thanks Bhaskar and Helen for quick Help

I've run into the same issue in Storyline 2, and moving the audio forward seems to fix it, but it is a bit of a hacky solution at best.

It looks like on any frame where a layer allows seeking, if you close that layer and attempt to replay on the base layer you get no base layer audio. Even if you navigate to another slide, and then back to the original slide, you can still no longer get audio with the replay button (unless you hit play/pause manually or scrub the seekbar).

I would like to know if Articulate is aware of this issue, since it is easily reproducible.

Hi Keith,

The replay button will function as described here based on your slide properties. 

If I'm misunderstanding or you're still having difficulty we'll want to take a look at your .story file and you can share it here. 

Hi Ashley,

The scenario I described is an issue even with Reset to Initial State slides. All you need to do is create a slide with base level audio, that has a layer that allows seeking and some way to show and hide that layer. If you run, show and then hide that layer, and click replay on the base slide, you will not get any sound. This is what I and others are encountering.

This is also visible in Freeform Interaction frames, since feedback popups by default enable seeking.

If you do need further clarification I can throw together a sample, but it is pretty simple to reproduce.

Keith

Hi Keith, 

So the audio is on the base slide - not on the slide layer? Is the audio triggered or just set up to play based on the timeline starting? If you have a sample handy, that's always best to ensure I'm looking at exactly what you set up vs. inferring what may be set up. 

Hi Ashley,

Here is a sample. If you click the button to show the layer, then hide it, the replay button on the base layer will visually restart the timeline but you won't hear the audio. Even if you navigate to the second frame and back to the first, the first frame replay button will no longer give you audio. Note that I set the layer to allow seeking since this is what seems to trigger the issue. Everything is set to reset to initial state.

Thanks!

Yes, this is a known recurring issue with the sidebar - as others have already commented, the current workaround is to have audio start at any point other than 0 sec.

If .25" or more seems too much, then just right click on the audio object on the timeline, click Timing and set Start Time to 0.01" - that also works. Then also be sure to lock the object so it doesn't get inadvertently pushed back to 0" later on.

Hope this helps,
Alex

Thanks Keith for sharing the file and as Alex mentioned, it's an issue we've reported to our team and you can change the audio's timeline element or unselect the "pause base layer" option. I'll include this thread in the report filed with our team so that I can provide any additional updates here. 

Just wanted to weigh in and confirm that this issue with base layer audio not playing when the user clicks the rewind/replay button still exists in update 7. What's most frustrating is that it's occurring intermittently, without any noticeable rhyme or reason.

Any news on this bug being fixed? 

Hi Michael! 

This issue is still in the hands of our QA Team and I do not have an update or timeline to provide regarding this. 

The workarounds mentioned:

Option 1. Disable "Pause timeline of Base layer" on Slide layer properties.
Option 2. Delay the inserted Audio/Video by adjusting it for .2 seconds (or more) in the Base layer's Timeline.

Hi Leslie, thanks for insight!

No problem Michael. I hope those workarounds will assist you :)