Storyline 2.0 NO preview, .html video play
Oct 10, 2014
got a lot of problems here and this is the second time im posting , for some reason my other question was not up on the form for anyone to see so lets see if this works.
ok,
there is video in the background of my sidles...all mp4 always play for me. unitll yesterday, when for some reason on the server that i post to (server not an issue have posted before to it and nothing went wrong) will not play the background video. so wtf
second, no preview in side of storyline, followed by a crash log report.
thrid, the thing keeps crashing over and over and over again
HELP PLEASE!
8 Replies
Hi Justin
Have you tried doing a Storyline repair
www.articulate.com/.../storyline/unexpected-or-erratic-behavior-in-articulate- storyline
Hi Justin and welcome to E-Learning Heroes!
For your first post, it must be moderated and there can be a delay. Our team was out of the office on Friday and that is probably what you ran into with your missing question.
It appears that Wendy is assisting you here, but I did want to post as it doesn't appear that Wendy's link may be working above though:
If Articulate Storyline isn't working properly, a simple repair may fix the problem.
Yes,
so i did just have our IT deparment look into all of this, and they un and re installed the program, tryed your repair, and it still wont publish or preview the slides, but it does how ever now, preview one slide (and when i mean one, i mean an actual chosen one, not all indvidually work, just this one slide works)
so i'm looking to speek with a customer service rep or something, but its fairly disapointing.
any one have any other suggestions???
Hi Justin!
You are welcome to work directly with our support team if you'd like, but we do not offer phone support. You can see our full support offeringshere.
I have found that certain individual slides can cause the whole file to crash during a preview attempt. By deleting these problem slides, the preview works again. But I haven't figured out why certain slides became corrupt, just trial and error to find which ones. I think it has something to do with importing from PowerPoint...
Thanks for sharing your experience and advice Alan
Had a similar issue today in SL2. Couldn't preview this one slide and couldn't preview or publish as a whole.
It literally was a process of elimination to find the offending object.
I actually did a select all, and pasted each layer to individual slides and attempted to preview each slide. Once I found the layer that crashed, it was obvious. I had a picture that was in the timeline but was conspicuously absent from the stage (handles were there, but no picture). When I hid the object the slide would also preview successfully. Replaced the image with a fresh one and BOOM the project functioned again.
So in a nutshell:
Maybe this will save some folks a bit of time, especially if your computers are as locked down as ours and require IT supportĀ for updates/repairs, etc.
Great advice Matthew! Thanks for sharing :)
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