I am trying to add an attachment to a course but I am not having any luck. I click the Attachments button on the Articulate Ribbon but the window that allows me to add the attachment doesn't appear.
Articulate has crashed 6 times today so I don't know if that has anything to do with it (I am so tired of having to enable the ribbon).
After going through the process of enabling the ribbon 3 more times, it finally starting working. It drives me crazy how many times the ribbon becomes disabled.
I'm really sorry about the frustration, Nancy. We'll continue to work hard so that our products are always improving. Feedback- good or otherwise- is very helpful. Thanks for your patience.
4 Replies
Hi Nancy,
Please check to see if you have any disabled items as noted in this article:
http://www.articulate.com/support/presenter09/kb/?p=124
Also, be sure you have Visual Basic for applications installed:
https://player.vimeo.com/video/145574319
Sorry for the issues, but I'm eager to help. Let me know if this works...
After going through the process of enabling the ribbon 3 more times, it finally starting working. It drives me crazy how many times the ribbon becomes disabled.
I'm really sorry about the frustration, Nancy. We'll continue to work hard so that our products are always improving. Feedback- good or otherwise- is very helpful. Thanks for your patience.
Another thought, since the issue seems to revisit you. Have you tried this troubleshooter?:
http://www.articulate.com/support/presenter09/kb/?p=2828
That would be a more time-consuming, but hopefully permanent fix.
This discussion is closed. You can start a new discussion or contact Articulate Support.