Logo gone in HTML5 version on IPad

Lionel Chan

25 posts

Posted Friday, May 18, 2012 at 11:31 PM  

Hi,

I have a company logo showing on a presentation, it shows up correctly on the Flash version on my computer, and is not there in html5 version on iPad.  How can I fix?

Thanks

Lionel


This post has 1 verified answers

All Replies

User Rank Nancy Woinoski

3,539 posts

Posted Monday, May 21, 2012 at 2:30 AM  

Hi Lionel, what format is the image? And have you checked to see if the file is in the files you uploaded to your server.


Widya Y

130 posts

Posted Monday, May 21, 2012 at 2:33 AM  

Hi everybody,

 

I experience the same problem. So I remove the logo from the menu.


Lionel Chan

25 posts

Posted Monday, May 21, 2012 at 2:41 AM  

It's a jpg.

 

It is on the server, confirmed as it shows up on the Flash version.


Russ Still

634 posts

Posted Monday, May 21, 2012 at 4:21 AM  

You say this is in the HTML5 version, but is it actually running in the Articulate Mobile Player? HTML5 supports the logo, but the Mobile Player app does not.


Richard Karel

34 posts

Posted Monday, May 21, 2012 at 7:32 AM  

I had a .swf logo that didn't show in HTML5 (for obvious reasons--no swf support in HTML5).  Tried a .png logo and it worked fine.


Alan Redensek

12 posts

Posted Monday, June 11, 2012 at 8:21 AM  

I have the same issue, however I have been unable to resolve it! Using a jpeg or a png file for the logo doesn't output anything in HTML5.

 

I did a little digging and it turns out that it did work with the RC9 beta...but it no longer works with the latest version trial.

You can see from my folder contents that the logo.png file doesn't end up in the mobile folder. Looking in the story_content folder reveals the logo.swf file for both versions. So, the flash is getting exported correctly but the HTML5 is not. 


User Rank Nancy Woinoski

3,539 posts

Posted Monday, June 11, 2012 at 9:24 AM  

What happens if you move the .png into the output folder manually. Does it display correctly in the html5?

 

 

 


Alan Redensek

12 posts

Posted Monday, June 11, 2012 at 9:33 AM  

Hmm... well, we finally managed to get the logo to appear correctly in the HTML5 output by moving the location of the original .png file (i.e. moving mylogo.png from My Pictures to Desktop) and then re-importing it into storyline. Bizarro...


User Rank Nancy Woinoski

3,539 posts

Posted Monday, June 11, 2012 at 12:14 PM  

Weird, but I'm glad you figured it out - I wonder if there is some issue with the length of the path name or something.


Bill Harnage

235 posts

Posted Friday, June 15, 2012 at 4:27 PM  

I've got the same problem w/ the trial release.  There is a logo.swf for the flash version, but no logo.png.  When I copy the logo.png to the output folder it works fine.  It just won't publish.  I've tired a couple of different courses and same result, no logo.png

 

 


Dave Mozealous

588 posts

Posted Friday, June 29, 2012 at 1:40 PM  

Hi Guys,

 

Sorry for the delay in getting back to this thread, but wanted to give you guys an update.  If you were working with the beta of Articulate Storyline your logo won't appear in the published output for any logo added during the beta.  The issue was we were storing all imported logos as SWFs, so we could only publish them as SWFs, so they won't appear in HTML5.

 

To fix this issue:

1. Go into Player Template

2. Delete the logo

3. Re-add it

 

Also, if you insert a logo as a SWF, that also will not appear in HTML5 because we don't support SWFs in the HTML5 output.

 

If that doesn't resolve the issue please log the issue with our support department so we can get your project file and investigate:

http://www.articulate.com/support/contact/

 

-Dave


Dennis Hall

615 posts

Posted Friday, June 29, 2012 at 1:49 PM  

For everyones information...

The logo is not the only issue.

 

Read my previous thread to get teh full story and how we fixed the issues here: http://community.articulate.com/forums/t/13990.aspx


Dave Mozealous

588 posts

Posted Friday, June 29, 2012 at 2:01 PM  

Hey Dennis,

 

I'm going to have someone reply to the other thread, sorry it went unanswered for so long.  I want to make sure we get to the bottom of those issues you reported because you shouldn't be running into issues like that.

 

But in regards to the issue you have with the logo, it should be resolved by removing and re-adding if the player template was created in the beta.  If it was added after the beta we will want to chase down why that happened.  I haven't seen that happen post beta.

 

-Dave


Posted Monday, July 15, 2013 at 1:46 AM  

I still have this issue with Update 3... 

This software should never have left the beta state...

I'm very upset with all the bugs that are still there. 


User Rank Phil Mayor

9,888 posts

Posted Monday, July 15, 2013 at 3:51 AM  

 

Frederic Chaplin said:

I still have this issue with Update 3... 

This software should never have left the beta state...

I'm very upset with all the bugs that are still there. 



You have to delete the logo and reinsert in update 3 and you should not have this problem again

 


Posted Friday, September 13, 2013 at 6:10 PM  

Hi,

 

I'm on this string now because I've just uploaded my first Storyline course and am finding that the logo (and other functionality) is not appearing in the IPad app.  Nor are any of the color choices I gave to the player.  Nor are many of the hotlinks working.  (Triggers to jump to another screen based on clicking an object.). 

 

It's playing fine as a regular presentation using the launcher.html file in a web browser. But, well... dare I state the obvious... I could have achieved that sticking with Presenter. 

 

Did I miss a setting somewhere?

 

Thanks,

Margaret


User Rank Phil Mayor

9,888 posts

Posted Saturday, September 14, 2013 at 1:19 AM  

The iPad player does not support colour changes and the the logo, hyperlinks should work


User Rank Ashley Terwilliger

15,146 posts

Posted Monday, September 16, 2013 at 7:56 AM  

Hi Margaret,

 

As Phil mentioned, the logo and custom player colors are not available in the iPad app.  If you're having difficulty with hyperlinks, are you able to share your .story file here with us or share it with our Support team who can help you troubleshoot?