blank/black slides on ipad

Hi Bill,

Thanks for sharing the links and file for this. I'm able to replicate the same behavior you're experiencing, and wanted to let you know I've opened a ticket on your behalf for closer examination. I'll check back in here as necessary...

Thanks Peter.

Was this ticket ever resolved?

Thanks.

Hi Chris,

Doesn't look we came to a definitive cause / solution for the above case. If you have a file of your own you'd like us to take a closer look at, please feel free to open a ticket and send us the .story file. 

Otherwise, have you checked the following tutorial that describes how to publish a Storyline course for HTML5 or iPad distribution which includes several frequently asked questions regarding mobile deployment? 

Here's the link to the article: 
http://community.articulate.com/tutorials/products/publishing-a-project-for-ipad-or-html5.aspx 

Also, have you tried viewing the content using the Articulate mobile player app? 

When viewing content on an iPad, you can use either the Articulate mobile player app (recommended) or the mobile Safari browser. To compare how Storyline content behaves in these environments, please review the following article: 
http://articulate.com/support/kb_article.php?product=st1&id=1fy8vvf3ukr9 

I have not yet opened a ticket (we're still evaluating the product).

I have not yet viewed that video clip, but will as soon as I complete this reply.

I've uploaded:

• Both HTML5 and Articulate Mobile Player app versions together in the same upload
• HTML5 by itself
• Articulate Mobile Player app by itself

I've also:

• Changed the video resolution from 720 x 540 to 640 x 480
• Tried setting and clearing the video controls enabled checkbox

Unfortunately, I'm still unable to view the video clip I loaded (I have a post in the thread that brought me here that includes a link to the course on your tempshare site). It's only three slides long as we were hoping to confirm that we could run video clips that were created in other applications such as Camtasia.

If we needed to, we could also build our sims using the Storyline tool, but we have a lot of existing video content in the form of videos/simulations that we've already published to MP4 files, and we're hoping to avoid that.

Thanks.

Now it's off to check out the links you sent.

CW

I'm sorry to say that I'm still unable to view the content of the MP4 video in the mobile app. I went so far as to create an account on Articulate-Online and launched the course from there.

It's weird, because when I launch the course from Articulate Online, I can see the opening screen shot of the video clip, and I can see the video control bar down in the bottom, left-hand corner of the screen playing the video (it's a 6 minute, 1 second video clip, so I can see the time counting down on the left side of the video control bar and incrementing on the left side of it as the bar itself turns color from white to blue  as the white circle moves down the track).

Still, there's no moving video and no audio.

I'm convinced I must be doing something goofy, but I'm just not sure what.

I'll try your ticket suggestion.

Thanks.

CW

Thanks, Chris. We'll look forward to receiving your file and doing our best to help out.

Have this problem ever  been resolved? i think it is an encoding problem when the course is published. some video contain particular coder or settings that result in a fail encoding by storyline internal encoder engine, am I guessing right?

Hi Zio! I checked on the case that Chris submitted and our support staff was not able to re-create the issue and upon publish worked fine for the user as well. Here were the tips/suggestions that were sent to the user:

It is possible that the MP4 video is associated with QuickTime application. QuickTime does not only open or run MOV files but also other video formats, seehttp://support.apple.com/kb/HT3775

As for the format that Storyline converts the embedded videos, here's how Storyline encodes movies you insert into your courses, based on the file format of your videos and the publishing options you choose:

http://articulate.com/support/kb_article.php?product=st1&id=es3kzctg3aoq

On the other hand, the following tutorial describes how to publish a Storyline course for HTML5 or iPad distribution and includes several frequently asked questions regarding mobile deployment:

http://community.articulate.com/tutorials/products/publishing-a-project-for-ipad-or-html5.aspx

We are currently running into the same issue which Bill has posted.

We are working with screen recordings via Storyline. Some Slides are shown black. At most times it is only about a few seconds, at other times we have to reload the project.

It may has to do with fulfill Screenshots which are pasted on some slides?!

I will open a support case now.

If there is anyone who knew how to resolve that, it would be nice if you could post a solution in this thread.

As mentioned above, I'm not aware of a replicated example so I do not have a solution to share. I'd be happy to follow along in your support case when filed. Just pop back in to share the case number if you'd like.

I submitted a supportcase: #00904704

Thanks for sharing the case number Evelyn and letting me know. Looks like Eloisa is currently working with you. I will follow along as well.

Hi Evelyn!

Looks like Eloisa was not able to reproduce the issue and would like you to take a look at the output she published. 

I've seen other users mention issue with iOS10 and their LMS that they are looking into further. Sounds like this may be what you are experiencing as well if it cannot be reproduced in SCORM Cloud.