What's the name of the template that you exported? Is it sharing the name of one of the built-in templates or another custom template that was created? If so, you might want to try opening the presentation with your original version and save it under a different name. Try importing it again and see if it works.
Thanks for the quick response. The Player Template file is named with a client name, so it's unique. I had saved a Player using the same name, earlier, in the Storyline file. It seems that what I really should have done is OPEN the saved Player File, not IMPORTED it. I am thinking that Exporting and Importing are for moving player files from one computer to another, and Saving/Opening Player files is for when you're working on a local machine and just want to swap Player Files you've previously saved. Have I got that right?
I have the same problem when I try to "import" but what's weird is that when I go to "open" the player name I'm trying to get doesn't appear in the list. The file is an .xml file in the "My Articulate Projects" folder. Should it be somewhere else?
No problem Edward - and just to let you know, when you reply to post through the email notification, it includes your signature information. Just wanted to give you the heads up in case you wanted to remove that!
I know this thread is old, but here's hoping someone will catch this!
I have a shared player file (.xml) from a colleague which has been used across multiple storyline projects. So people have been importing it and using it.
Mine however, decided it didn't want to import the file. I go into Player > Current Player > Import > Browse to .XML file location > Open, and nothing happens. Nothing. Literally nothing. The player doesn't even show in the list found in "Open".
I've tried a fresh new Storyline project file without any luck. The function to import a new player just doesn't do anything.
Running the most up to date version and the player style was created in Storyline 360 and exported as .XML.
We're still here...and consider your question caught :)
It sounds like you are following the steps as explained in our documentation here to import the player.
You mention that you are using the most recent version, which is Storyline 360 Build 3.26.18364.0. Have you conducted a repair of your software since you ran into this issue? It sounds like it may be your installation/computer specifically.
I know this is old, but today I have the same problem. The message says there is already a player with that name, but I cannot find one anywhere with the same name. I don' t want to create a new player name every time I upload the player into a new project. I have followed all the steps suggested. I feel like I am missing something. I am using 360.
It appears that you have gone through the steps listed here to save a custom player template on your local hard drive (C: drive). Have you conducted a simple repair of Storyline to see if that resolves the issue?
I'm having the same problem today. I renamed the player something slightly crazy so it is impossible for it to be a duplicate name. My second problem is that I can't even recreate the player. When I try to customize it, the color palette it offers isn't the project color palette. so I could but it would be very tedious and time-consuming.
We are happy to troubleshoot this with you! It would be helpful to take a look at your project to see what you've configured so far. Do you mind uploading the .story file to us in a support case?
16 Replies
Hi Rebecca,
What's the name of the template that you exported? Is it sharing the name of one of the built-in templates or another custom template that was created? If so, you might want to try opening the presentation with your original version and save it under a different name. Try importing it again and see if it works.
Hi Christine,
Thanks for the quick response. The Player Template file is named with a client name, so it's unique. I had saved a Player using the same name, earlier, in the Storyline file. It seems that what I really should have done is OPEN the saved Player File, not IMPORTED it. I am thinking that Exporting and Importing are for moving player files from one computer to another, and Saving/Opening Player files is for when you're working on a local machine and just want to swap Player Files you've previously saved. Have I got that right?
Good morning Rebecca,
Yes, that sounds right! I'm glad you were able to get it working. If you have any questions, please let us know.
I hope you have a great day
I have the same problem when I try to "import" but what's weird is that when I go to "open" the player name I'm trying to get doesn't appear in the list. The file is an .xml file in the "My Articulate Projects" folder. Should it be somewhere else?
Hi Edward,
Are you following the steps here to use a different player?
This post was removed by the author
No problem Edward - and just to let you know, when you reply to post through the email notification, it includes your signature information. Just wanted to give you the heads up in case you wanted to remove that!
gotcha!
:-)
Glad you got what you needed - and just keep that in mind for future replies!
I know this thread is old, but here's hoping someone will catch this!
I have a shared player file (.xml) from a colleague which has been used across multiple storyline projects. So people have been importing it and using it.
Mine however, decided it didn't want to import the file. I go into Player > Current Player > Import > Browse to .XML file location > Open, and nothing happens. Nothing. Literally nothing. The player doesn't even show in the list found in "Open".
I've tried a fresh new Storyline project file without any luck. The function to import a new player just doesn't do anything.
Running the most up to date version and the player style was created in Storyline 360 and exported as .XML.
Any help would be appreciated.
Sam
Hey Sam,
We're still here...and consider your question caught :)
It sounds like you are following the steps as explained in our documentation here to import the player.
You mention that you are using the most recent version, which is Storyline 360 Build 3.26.18364.0. Have you conducted a repair of your software since you ran into this issue? It sounds like it may be your installation/computer specifically.
Thanks for the reply,
I haven't run a repair/reinstall yet. I was hoping to avoid that. But if there's nothing else I'll give it a shot!
Thanks,
Sam
Sounds great, Sam. Let us know how that goes and we'll be here if you need us :)
I know this is old, but today I have the same problem. The message says there is already a player with that name, but I cannot find one anywhere with the same name. I don' t want to create a new player name every time I upload the player into a new project. I have followed all the steps suggested. I feel like I am missing something. I am using 360.
Hi Susan,
Thank you for reaching out!
It appears that you have gone through the steps listed here to save a custom player template on your local hard drive (C: drive). Have you conducted a simple repair of Storyline to see if that resolves the issue?
I'm having the same problem today. I renamed the player something slightly crazy so it is impossible for it to be a duplicate name. My second problem is that I can't even recreate the player. When I try to customize it, the color palette it offers isn't the project color palette. so I could but it would be very tedious and time-consuming.
Thanks for your help. Nora
Hello Nora!
We are happy to troubleshoot this with you! It would be helpful to take a look at your project to see what you've configured so far. Do you mind uploading the .story file to us in a support case?