Unable to Preview or Publish since last Storyline Update

Rob Colwell

2 posts

Posted Wednesday, June 19, 2013 at 3:36 PM  

Hi,

 

I'm running Storyline on a 64 Bit PC running Window 7 Professional with 12GB RAM.

 

Since installing the update Storyline has become erratic - I built a course yesterday which worked fine previewing and publishing. But today when I open the Storyline file again I cannot preview or publish and I get an out of memory message: 'Available memory is low - It is recommended that you close any unneeded applications and save your project'. I get this message even if I shut down the PC completely, restart and reopen Storyline without any other programs running.

 

If I rebuild the course today it will work all day with no problems - when I reopen the course tomorrow I get the same issue. I know this as I have rebuilt this same course 4 times so far...

 

I have followed all your suggestions including editing the Storyline file directly from the 'C' drive and deleting possible 'problem' slides from the course with no success. I have also run a 'Repair' of Storyline.

 

Any assistance would be greatly appreciated!

 

Thanks & Regards

 

Rob


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All Replies

User Rank Leslie McKerchie

9,009 posts

Posted Thursday, June 20, 2013 at 7:33 AM  

Hi Rob and Welcome to E-Learning Heroes!  Thanks for indicating all of the items that you've already addressed, that is helpful.  It sounds like you've gone through many of our recommended steps, so this solution may be your best bet. If you continue to have difficulty, please feel free to submit a case to us.


Rob Colwell

2 posts

Posted Sunday, June 23, 2013 at 7:00 PM  

Hi Leslie, thanks for your quick response!

 

During the weekend I did a complete un-install of Storyline. I shut down my PC and restarted - then I installed the latest version of Storyline.

No change to the problems encountered with previewing the Storyline file!

 

I have followed the additional steps including verifying that the Microsoft Net Framework 3.5.1 is enabled, completely uninstalled the Flash Player using the uninstall program, shut down, & reinstalled the latest Flash Player.


I am still at the same place where I was previously - Storyline works fine for a while - I've just been putting together a completely new course - and previewing after every edit - you get a bit paranoid after a while! So I've reached the 7th slide and added my content and now I can't preview again!


The weird thing is that if I copy all my Storyline slides from the affected file to the clipboard and paste them into a new Storyline file it works fine - for a while. After editing for a while it always gets to the point where the file cannot be previewed.


All my resources are in the same folder as the Storyline working file.


It's a shame that I have to do all this messing around just to publish a course - Storyline was working perfectly before!

 

I've submitted a case on this problem.

 

Thanks & Regards

 

Rob


User Rank Leslie McKerchie

9,009 posts

Posted Monday, June 24, 2013 at 3:53 AM  

Hi Rob, sorry you are having such a difficult time.  I'd be happy to follow along with the progress of your case if you want to share your case number with me.  Thanks!


Chris Laxton

2 posts

Posted Monday, June 24, 2013 at 5:17 AM  

Hi Leslie

 

I am having all the same problems as Rob with now two presentations.  This all started after the recent update? One of my project files is 1.5GB, is that to big?

 

Cheers


User Rank Justin Grenier

1,564 posts

Posted Monday, June 24, 2013 at 8:00 AM  

Good morning Chris, and welcome to Heroes!

 

1.5 GB is a very large course, but if your PC is beefy enough, Storyline should be able to handle it as well!  I recommend checking out my response to your other post for a couple of suggestions on troubleshooting the problem.


Posted Thursday, June 27, 2013 at 7:21 AM  

I'm having the same problems.  My file is not very large though.1380 KB.  It just started yesterday.  I've removed all my edits from yesterday and still nothing.


User Rank Justin Grenier

1,564 posts

Posted Thursday, June 27, 2013 at 7:35 AM  

Good Morning Patricia, and welcome to Heroes!

 

Here's an article on how to prevent the most common causes of project corruption in Storyline.  Now that your .story project file is already acting a bit unstable, however, importing your project into a new file is a really useful step to take.

 

Please let us know if you continue to have trouble!


Posted Tuesday, July 09, 2013 at 9:08 AM  

Hi Rob, Chris and Patricia - we are having the exact same issues.  Wondering if this was ever resolved for you?  Any suggestions on how we can fix this issue - we submited a case this morning and waiting to hear back...  Any help/tips would be much appreciated - we are getting very frustrated and I'm sure you can relate! 

 

Thanks so much!


User Rank Leslie McKerchie

9,009 posts

Posted Tuesday, July 09, 2013 at 2:37 PM  

Hi Katie! I tried looking up your case and was not able to locate it.  Do you have your case number so that I can follow along with you? 


Posted Tuesday, July 09, 2013 at 4:44 PM  

Hi - I'm having the same issues as well. I've done the uninstall/reinstall of Flash, repaired Storyline, uninstalled/reinstalled Storyline, and so on. Similar to the other posts, I can move my course into a brand new Storyline project and it will work just fine for awhile, but then it stops. I can't Preview any of the screens and when I go to Publish, it starts the Publish process, but doesn't complete - just leaves folder of template files on my computer. Any solutions would be greatly appreciated. I'll submit a ticket as well. Thanks!


Chris Ammon

19 posts

Posted Wednesday, July 10, 2013 at 7:28 AM  

I was getting that out of memory message: 'Available memory is low - It is recommended that you close any unneeded applications and save your project'. whenever I tried to change the player skin settings. Nothing fixed it until I checked this post and followed Justin's simple advice. I started a new file, imported my wacked out file, and all is well. Thanks!


Posted Wednesday, July 10, 2013 at 7:30 AM  

Hi Leslie - here is our case #:  # 00344040    Support has replied with the work around of pasting our course into a new SL file.  However, that doesn't seem to be an actual fix for the issue.  Hoping this will have a permanent fix soon   Thanks!


User Rank Leslie McKerchie

9,009 posts

Posted Wednesday, July 10, 2013 at 7:31 AM  

Hi Julie! I see where you submitted your case (#00344151 for my reference) and are currently working with Jayem.  I'll follow along as well. Thanks for letting me know.

 

Hi Chris! Thanks for sharing that Justin's solution worked for you


Chris Ammon

19 posts

Posted Monday, July 15, 2013 at 9:43 AM  

I have to update my previous post. The work around of importing into a new SL project is barely a temporary fix. That import is only working until I shut SL. Once I open that file again I get the same out of memory error, so I have to re-import the project every time I shut SL. Arg.


User Rank Leslie McKerchie

9,009 posts

Posted Monday, July 15, 2013 at 9:48 AM  

Hi Chris! You are welcome to submit a support case as I am waiting on the outcome of Julie's at this time as well. Sorry to hear that you are having continued difficulty.


User Rank Leslie McKerchie

9,009 posts

Posted Wednesday, July 17, 2013 at 6:16 AM  

Hi Julie! Just following up on your case. I see where you were sent some tasks on 7/11 to try to correct your issue. Hope you are having a great day!!

 

 


Graham Gordon

24 posts

Posted Wednesday, July 17, 2013 at 6:41 AM  

I seem to be having the same problem......when I try and preview my course, it seems to generate all the slides but the progress bar never finishes it's thing and no preview.  When I try and publish my course it seems to generate all the sllides and then just reverts back to the publish screen!!!!  I have reccommended Articulate to many of my co-workers........I hope that they receive a version with a fix to this problem.....


User Rank Leslie McKerchie

9,009 posts

Posted Wednesday, July 17, 2013 at 7:04 AM  

Sorry to hear that you are having trouble Graham! You are welcome to submit a case as well if need be, the more feedback that we receive the better we can understand the actual issue that is occurring so that we can find a resolution. 


User Rank Leslie McKerchie

9,009 posts

Posted Wednesday, July 24, 2013 at 5:56 PM  

Just wanted to update everyone on Julie's case that was mentioned above.  Her issue seems to be resolved by reverting back to Update 2 and she has reported no further issues.  Our QA Team is following this issue closely so that it can be resolved in a subsequent update.  Thanks and have a great day!


Trey Martin

27 posts

Posted Monday, August 12, 2013 at 12:22 PM  

I am having the same issue, since upgrading to version 3.  This is disappointing as my computer is "locked" down and it takes IT and a committee approval to load/revert any software.  How would I get to version 2?


User Rank Leslie McKerchie

9,009 posts

Posted Tuesday, August 13, 2013 at 10:57 AM  

Hi Trey! I would recommend that you get in touch with support so that they can assist you. Then you can decide on a solution that best fits your needs.


Craig Wiggins

89 posts

Posted Friday, October 25, 2013 at 7:36 AM  

i think I'm experiencing a similar problem. 

Before I contact support for access to update 2, has there been a more forward-looking solution to this issue?


User Rank Leslie McKerchie

9,009 posts

Posted Friday, October 25, 2013 at 8:12 AM  

Hi Craig! What problem are you experiencing and have you tried any of the troubleshooting here? There is not a one-size fits all solution Some have imported into a new file and been fine while others had to go back to Update 2, but only after trying other solutions first.