For best results, use an image that is a maximum of 200 pixels wide and 220 pixels high. If your image doesn't fit within those dimensions, you'll run into issues.
If you'd like to submit a Case without your files attached, we'd be happy discuss signing a Non-Disclosure Agreement (NDA) if you have one before receiving your files privately.
In the absence of any files for troubleshooting, however, you may need to work with the individual who authored your .swf file to be certain that it meets our Flash movie best practices.
Does your .swf file meet our Flash movie best practices? If so, and the problem persists, would you mind sharing both (a) your .story project file and (b) your .swf logo with us via a Support Case so that we can take a closer look?
Also, I'm not sure I understand what you mean letting the developer select .swf files like other images files. I believe you can simply mark the Logo box, then use the Click to add a logo link and select the .swf file you want to use, can you not?
Please let us know if you need anything else, and have a great day!
I checked on your case with Cleo, and it looks like he was able to insert the SWF file into the logo location, and share the files back with you. Please feel free to let Cleo or I know if you need any additional help, by replying to his email from Support@articulate.com or sharing here in the thread.
" Yes, you can insert SWF movies into the logo panel in storyline"
From Cleo via Articulate Support
The Player> Controls> Click to add logo option only accepts Picture file (*.emf; *.wmf; *.jpg; *.jpeg; *.jfif; *.png; *.bmp; *.gif; *.gfa; *.tif; *.tiff) formats. "Unlike Articulate Studio (Presenter, Quizmaker, Engage) applications, the Storyline Player does not support .SWF file. "
You can load the swf logo into the panel and it appears.....it does not seem to preview or publish
"I was able to replicate the issue where the SWF that I was trying to add to my Storyline Update 5 keeps getting lost. I consulted my Senior Engineers and advised me to report this issue to our Quality Assurance team for their review. I cannot offer a time frame for when or if this issue will be addressed. I would recommend, at this time, to take a different approach so that you continue working on your project by temporarily adding your logo on the slides. I will contact you as soon as I get any updates from our QA team. "
Thanks Garry for sharing that here - and I see that Cleo also let you know that the issue is still with our QA team and he'll be able to email you any updates when available., but we can also update this thread as well for anyone else following along.
14 Replies
Good Afternoon, Dave.
Yes, you can insert SWF movies into the logo panel in Storyline.
Simply mark the Logo box to add a logo to the topmost area of the player's sidebar. Use the Click to add a logo link and then select the image you want to use.
For best results, use an image that is a maximum of 200 pixels wide and 220 pixels high. If your image doesn't fit within those dimensions, you'll run into issues.
Hi Justin
Thanks for the reply.
I thought it might have been a bit more difficult than that. I'll give it a go.
Thanks again
Dave
Hi Justin
I have added a logo .swf but for some reason the logo keeps reverting back to the original logo image. Do you know if there is a reason for this?
Many thanks
David
I'm sorry for the trouble, Dave.
Can you please share both (a) your .story project file and (b) your .swf logo with us via a Support Case so that we can take a closer look? Thanks!
Hi Justin,
I'm afraid I can't share any of my information with you due to client confidentiality.
Are there any other options?
Thanks
Dave
Hello again, Dave.
If you'd like to submit a Case without your files attached, we'd be happy discuss signing a Non-Disclosure Agreement (NDA) if you have one before receiving your files privately.
In the absence of any files for troubleshooting, however, you may need to work with the individual who authored your .swf file to be certain that it meets our Flash movie best practices.
Good luck!
Hi Justin,
I'm also having an issue.
My swf logo does not stay in after publishing - the logo disappears in preview and pub?
Any ideas?
Also if swf can be imported covertly, why not let the developer select swf like other images files?
thx
Garry
Good Morning, Garry.
Does your .swf file meet our Flash movie best practices? If so, and the problem persists, would you mind sharing both (a) your .story project file and (b) your .swf logo with us via a Support Case so that we can take a closer look?
Also, I'm not sure I understand what you mean letting the developer select .swf files like other images files. I believe you can simply mark the Logo box, then use the Click to add a logo link and select the .swf file you want to use, can you not?
Please let us know if you need anything else, and have a great day!
thanx Justin,
I have uploaded a case.
When I select the file types I don't see swf as an option.
It could be there in the pull down menus. I need to just select All files (*.*) option
It's difficult to screen shot as the window opens full screen
Hi Garry,
I checked on your case with Cleo, and it looks like he was able to insert the SWF file into the logo location, and share the files back with you. Please feel free to let Cleo or I know if you need any additional help, by replying to his email from Support@articulate.com or sharing here in the thread.
Hi Ashley,
The problem is slightly mixed messages
From Justin in this thread
" Yes, you can insert SWF movies into the logo panel in storyline"
From Cleo via Articulate Support
The Player> Controls> Click to add logo option only accepts Picture file (*.emf; *.wmf; *.jpg; *.jpeg; *.jfif; *.png; *.bmp; *.gif; *.gfa; *.tif; *.tiff) formats. "Unlike Articulate Studio (Presenter, Quizmaker, Engage) applications, the Storyline Player does not support .SWF file. "
You can load the swf logo into the panel and it appears.....it does not seem to preview or publish
thx
Garry
I'm really sorry that Cleo and I are contradicting each other, Garry!
Cleo is attempting to perform some further testing now, and he will get back to you with his findings. Thanks for raising this issue!
From Articulate support team in Feb 2014
"I was able to replicate the issue where the SWF that I was trying to add to my Storyline Update 5 keeps getting lost. I consulted my Senior Engineers and advised me to report this issue to our Quality Assurance team for their review. I cannot offer a time frame for when or if this issue will be addressed. I would recommend, at this time, to take a different approach so that you continue working on your project by temporarily adding your logo on the slides. I will contact you as soon as I get any updates from our QA team. "
Seems to still be an issue.
Thanks Garry for sharing that here - and I see that Cleo also let you know that the issue is still with our QA team and he'll be able to email you any updates when available., but we can also update this thread as well for anyone else following along.
This discussion is closed. You can start a new discussion or contact Articulate Support.