Red / Blue shifted image in Replay recording.

Posted Monday, October 21, 2013 at 7:16 PM  

I have a mysterious problem that I've never seen in a screen capture tool.  When Replay captures the screen, the resulting video is red / blue with the two images offset.    This does not show up in any other video /I mage editing tools

 

 Below you will see a screen scrape of a Replay recording.  The red / blue shift is exactly what I get, regardless of the screen contents. 

 

I use this computer for video editing and image editing tasks using Adobe, Sony and Pinnacle products and have never seen this issue. 

 

Thanks for any suggestions

 

Win 8.1

Nivida GT 630

 

 


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User Rank Ashley Terwilliger

15,112 posts

Posted Tuesday, October 22, 2013 at 10:19 AM  

Hi Todd, 

 

My first thought is to conduct a repair of the Replay software as that's very odd behavior. 

After conducting the repair, if you still have the problem I'd suggest that you connect with our Support team so that they can do some more troubleshooting and get specifics about other settings. 


Posted Tuesday, October 22, 2013 at 11:16 AM  

Hello Ashley and thanks. 

 

The rebuild did not help.  The issue seems to be with the preview window of the Replay app.  The output is correct.

 

I tried the support link above but where it says submit a case, there is no active link to submit anything.  Only a sales general info link seems available.

 

Here is the support page that seems to go nowhere.... http://www.articulate.com/support/contact/submit.php  

 

Thanks

T


User Rank Ashley Terwilliger

15,112 posts

Posted Tuesday, October 22, 2013 at 11:25 AM  

Hi Todd, 

 

The Support page is working for me, as shown below:

 

 I went ahead and submitted a case on your behalf, so someone from our Support team should be in touch with you shortly. 


David Stone

2 posts

Posted Tuesday, April 22, 2014 at 8:24 AM  

I was experiencing a similar problem.

To solve the problem, on the Control Panel I launched the setup for my graphics board. (NVDIA, in my case) and then unchecked (disabled) the 3D feature. Problem solved.


User Rank Ashley Terwilliger

15,112 posts

Posted Tuesday, April 22, 2014 at 8:51 AM  

Hi David,

 

Thanks for sharing that here, although Replay does require Direct3D Acceleration to be enabled as described here.  So you'll just want to keep that in mind if you run into any issues.