"Exception during import Powerpoint"

Hi Helen! Sorry to hear that you are having difficulty.

You want to be sure your Articulate files (Storyline, PowerPoint file etc) are all local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources. For more information, take a look at this article.

Do you have any issues opening the Powerpoint file alone? What version of Powerpoint are you using?

Hi Leslie

The file is saved on my hard drive and opens in PowerPoint 2010 without any issues.  Other files in the same location have imported into Storyline without any problems.

Hi Helen! Perhaps this one file has become corrupt. 

You may be able to resolve file corruption in the following manner, depending on your version of PowerPoint:

PowerPoint 2010 / 2007

1. Open a blank presentation in PowerPoint.
2. Save the presentation.
3. Click the Home tab.
4. Click the drop-down arrow beside New Slide and select Reuse Slides.
5. Click the Browse button and select Browse File.
6. Locate your original PowerPoint file and click the Open button.
7. At the bottom of the Reuse Slides panel, select the Keep source formatting check box.
8. Right click the first slide in the Reuse Slides panel and select Insert All Slides.
9. Save the new presentation and republish.

Note:  Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation.  You may need to export the narration from your original presentation.  Then import it into the new presentation.

If this does not help, I recommend that you reach out to our support team and send them your files for assistance. 

Hi Leslie

Many thanks for your reply.

I have tried what you suggested but still get the error message.  I have also tried importing a PowerPoint presentation I have imported before and the error message appeared again. 

I will now be contacting the Support team for their help.

Once again many thanks.

Thanks Helen for the update, and I see your case (# 00365382 for my reference) has been assigned to Jonathan and he'll be in touch shortly. 

I'm having the same problem. I also tried your suggestion and still received this message. I'll submit a request with the Support team.

Thanks Amanda (and welcome to Heroes!). I see the case you've opened (#00365506 for my reference) and will follow along in your case too. 

Hi Helen,

I see that after testing Jonathan was able to use your Powerpoint files, and believes the Storyline file may have already been corrupted and suggested:

Can you please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Storyline: 

http://articulate.com/support/kb_article.php?product=st1&id=gdz9t4lj0g7w 

Hi Amanda,

I see Miker also did some additional testing with you and suggested the following:

Just to eliminate possible software installation issues, I will need you to perform the troubleshooting steps in this article: 

http://articulate.com/support/kb_article.php?product=st1&id=gdz9t4lj0g7w 

NOTE: Make sure that you're following the steps (in the order they appear) outlined in the version of your Windows Operating System. ALSO, I'll need you to perform the repair in Microsoft .Net Framework and reinstall Adobe Flash Player as indicated in the "If you're still experiencing unexpected behavior" section of the article. 

I resaved my PowerPoint 2010 to 2007 and this resolved all exceptions i was getting

Hi Ryan and welcome to Heroes!

I'm glad that this thread helped you out and if you need anything else please let us know. 

Thank you !  It worked well for me the reuse of powerpoint slides :) 

Glad this thread helped you out Zoltan! 

I just had a similar issue and used Leslie's file corruption fix (near the top of this thread) and it worked this time.  Would still like to know how to read the exception though...

Glad that method worked for you, Eric! Reading the intricacies of the import error is a bit beyond my skill set, but hopefully, someone in the community is able to weigh in! Also, if you'd like our Support team to take a look you can reach out to them here.

Thank you Ashley.  I was just wondering if the corruption issue was with a single slide versus the entire file?   I have found the Articulate community a great place to find answers.  

Hey Eric! I just noticed you also started a new thread over here. 

You can tell whether the corruption is localized to just one file if you can import a few slides at a time. That should help you narrow down the troublesome slide.