Attachment window not opening

Nancy Reyes

29 posts

Posted Wednesday, November 02, 2011 at 12:03 PM  

Hi,

 

I am trying to add an attachment to a course but I am not having any luck.  I click the Attachments button on the Articulate Ribbon but the window that allows me to add the attachment doesn't appear.

 

Articulate has crashed 6 times today so I don't know if that has anything to do with it (I am so tired of having to enable the ribbon).  

 

I'd appreciate any help.

 

Nancy


This post has 0 verified answers

All Replies

User Rank Peter Anderson

10,113 posts

Posted Wednesday, November 02, 2011 at 12:25 PM  

Hi Nancy,

 

 

Please check to see if you have any disabled items as noted in this article:

 

http://www.articulate.com/support/presenter09/kb/?p=124

 

Also, be sure you have Visual Basic for applications installed:

 

http://www.screenr.com/B52

 

Sorry for the issues, but I'm eager to help. Let me know if this works...

 

 

 

 

 


Nancy Reyes

29 posts

Posted Tuesday, November 08, 2011 at 10:21 AM  

After going through the process of enabling the ribbon 3 more times, it finally starting working. It drives me crazy how many times the ribbon becomes disabled.


User Rank Peter Anderson

10,113 posts

Posted Tuesday, November 08, 2011 at 10:43 AM  

I'm really sorry about the frustration, Nancy. We'll continue to work hard so that our products are always improving. Feedback- good or otherwise- is very helpful. Thanks for your patience.


User Rank Peter Anderson

10,113 posts

Posted Wednesday, November 09, 2011 at 7:35 AM  

Another thought, since the issue seems to revisit you. Have you tried this troubleshooter?:

 

http://www.articulate.com/support/presenter09/kb/?p=2828

 

That would be a more time-consuming, but hopefully permanent fix.