Strong communication skills are vital for everyone—especially if they're in roles like sales, customer service, training, or management. But even if your job doesn’t involve talking with others at length, thoughtful communication can still make your work life easier. By building these skills, you can get others on board with ideas, prevent frustrating misunderstandings, navigate team dynamics, and even get your next raise!
There are loads of creative ways to teach communication techniques, which is why we’ve curated this list of e-learning projects all around that theme. So whether you’re looking for inspiration or need a few examples to get stakeholders on board with an idea, check out this collection and uncover some fun new approaches.
Rise 360: Can You Talk Your Way Into Higher Pay? Branching Scenario
In this example by Trina Rimmer, clever use of audio makes a phone conversation with a potential employer come to life. Learners listen to the initial job offer, then decide which communication tactics to use to negotiate a better one.
Rise 360: Healthy Debate Culture at Work
Storyline 360: Writing Great Copy Exercise
Storyline 360: Storytelling
Storytelling isn’t just for fiction—it can also help you explain concepts, build support for ideas, and compel people to act. Learn more about what makes a good story in this cooking analogy interaction by Samara Reyneke.
Storyline 360: Scenario With Multiple Points of View
In a stressful situation, what you choose to say can smooth things over or blow them out of proportion. In this scenario by Karlis Sprogis, learners explore the same problem from multiple perspectives and try to find solutions that leave all three characters satisfied.
Storyline 360: Communication Style Personality Quiz
When it comes to this quiz by Sarah Hodge, a picture is worth a thousand words! While the idea of learners determining which emoji best represents them is light-hearted, the questions they answer give real insights into how they tend to communicate.
Storyline 360: Employee Conversation Branching Scenario
Is an employee who shows up late slacking off, or is something more going on? Learners can find out by taking on the role of a manager in this scenario by Eva Daniels. In it, they navigate difficult conversations and see different versions of how the situation plays out depending on communication choices.
Rise 360: 3 Techniques for Successful Upselling
Get upselling right, and customers will walk away impressed with the additional assistance. But get it wrong, and they can feel pressured and uncomfortable. With the help of scenarios in this course by Trina Rimmer, learners can practice upselling as many times as they need until they feel confident!
Storyline 360: Team Manager Problem Scenarios
Scenarios—even brief ones—are great for making your content more relevant and meaningful for learners. This click-and-reveal interaction by Karlis Sprogis uses very short stories to teach learners clear communication tips and other vital management skills too.
Rise 360: Customer Service Interaction
Excellent customer service often hinges on thoughtful and empathetic communication. This course by Trina Rimmer shares the core techniques for navigating these situations and gives learners a chance to practice what they’ve learned.
As you can see, there are loads of different ways you can help learners strengthen their communication skills! These e-learning projects show how stories, practice, and creativity can all provide the support people need to get their thoughts across to others. For more innovative ideas to build these skills, check out our weekly challenges, downloads, and examples.
Looking for additional inspiring examples? Check out these other themed e-learning roundups:
- Make Giving Advice Fun with These Do’s & Don’ts Examples
- Get Employees Up to Speed with These Inspiring Onboarding Examples
- Breathe New Life into Health & Safety Training with These Examples
- 6 Software Training Examples That Will Make Learners “Screen” With Joy
Want to try something you learned here but don’t have Articulate 360? Start a free 30-day trial, and come back to E-Learning Heroes regularly for more helpful advice on everything related to e-learning. If you have any questions, please share them in the comments.