Job aids are a type of performance support tool and they’re great for helping learners access just-in-time information or instructions for completing a specific process or task. Job aids come in different shapes and sizes. Often they include tables with step-by-step procedures, checklists that help learners ensure every detail is completed, and flowcharts that visualize processes.
Course designers develop clear, concise job aids to replace long-winded text docs. With in-context help at their fingertips, learners can focus on the information they need when they need it.
Explore these examples to see how you can develop a job aid to reduce on-the-job errors and give learners the knowledge they need to perform important duties.
- Watch as this safety-themed job aid by Nicole Legault transforms a checklist into an engaging tool that invites learners to complete each step before moving on.
- Let Montse Anderson’s soundboard example get you thinking about clever ways to present a new feature or product’s functionality to stakeholders.
- Want to give your team members easy access to detailed product information? Allison LaMotte’s product catalog example shows you just how easy it is to create performance support content with Rise 360.
- See how this customer-centric job aid by Nicole Legault uses accordion, tab, and sorting interactions to help guide learners through the ins and outs of answering live chat requests.
If you’re interested in learning more about job aids, check out these helpful articles:
Want to try something you learned here, but don’t have Articulate 360? Snag a free 30-day trial of Articulate 360 to take Rise 360 for a spin or check out all the cool new features in Storyline 360.