Blog Post
StacyVeerhusen
6 years agoCommunity Member
I did a very simple interaction showing a conversation between a phone rep and a customer. The module is designed to help the reps see how our statements can affect a conversation positively or negatively.
Demo: https://360.articulate.com/review/content/e9c5668e-163a-4b8f-911e-6393d05cae4c/review
Demo: https://360.articulate.com/review/content/e9c5668e-163a-4b8f-911e-6393d05cae4c/review
- JaneMagness6 years agoCommunity MemberI like your three choices. Each seems plausible and requires the learner to think.
- FrankieRobin2806 years agoCommunity MemberWhat a simple and straightforward way to present the information! I like how you set the customer in what seemed to be an on-the-go scenario. Gives the sense of urgency .