I added a 'Quick Choice' interaction in my articulate project. There is a narration for each slide. They play automatically except for the Engage interaction. The user has to click ... Is there a way to fix that ?
What did you set as your Interaction Properties in Engage? You could set it to advance automatically and then set the slide duration to allow for enough time:
Thanks for your answers !!! Leslie, I'll see if I can share it with you privately. Ashley, I tried this solution but the sound doen't play automatically.
I'm having the same issue when using Review 360. I imported an Engage interaction to a Storyline 360 project and it will not play automatically. The interactions setup as separate slides within the Storyline 360 project and currently when the user enters the slide a play button appears.
I would like for the Engage interaction to automatically play when the user enters the slide, without a play button appearing. Is this possible?
We are seeing an issue where a play button will overlay an Engage interaction in Storyline when the project is viewed in Chrome. Were you using Chrome to view the published course?
If so, do you see a difference if you use another browser?
Yes, I was using Chrome to view the published course. However, I tested the course in Firefox, Safari, and Explorer and it functions properly.
Is there a fix in the works for this issue? For now, I will make sure to inform our testers and learners that if they are using Chrome, they will see the play button.
Appreciate those details, Christina! We're still tracking the impact of this bug – here's an inside look at how we tackle bugs like this one. If we release a fix for this, we'll come back to this discussion to let you know!
It's 11 months after the last post, and I am experiencing the same problem with Chrome. My Articulate 360 is up-to-date and the problem persists. Any suggestions?
We are seeing this issue present itself again as well! I'm so sorry for the trouble. We have a few workarounds documented that I'll list below:
Use a different browser other than Chrome.
Set the sound effects in Engage to "no sound effects."
Add a slide before the Engage interaction.
I've linked this discussion to our updated bug report and will return when we have an update to share! Please let me know if either one of these workarounds works for you.
12 Replies
Hi Marc,
Thanks for reaching out and letting us know what you are experiencing.
Would you be able to share the project file so we can take a look? I'm not sure if that's a .story file or if that's an Articulate Package.
If you cannot share here in the forums, you are welcome to share here privately.
Hi Marc,
What did you set as your Interaction Properties in Engage? You could set it to advance automatically and then set the slide duration to allow for enough time:
Hi Leslie and Ashley !
Thanks for your answers !!! Leslie, I'll see if I can share it with you privately. Ashley, I tried this solution but the sound doen't play automatically.
Any other ideas ?
Thanks for your help !
I'd love to be able to take a look Marc, so that we can understand what you may be experiencing and help you out.
Hi Leslie,
I used the link that was in your first message to share my project.
Thanks in advance for your help !
Hi All!
I'm having the same issue when using Review 360. I imported an Engage interaction to a Storyline 360 project and it will not play automatically. The interactions setup as separate slides within the Storyline 360 project and currently when the user enters the slide a play button appears.
I would like for the Engage interaction to automatically play when the user enters the slide, without a play button appearing. Is this possible?
Thanks in advance!
Christina
Hello, Christina!
We are seeing an issue where a play button will overlay an Engage interaction in Storyline when the project is viewed in Chrome. Were you using Chrome to view the published course?
If so, do you see a difference if you use another browser?
Hi Alyssa,
Yes, I was using Chrome to view the published course. However, I tested the course in Firefox, Safari, and Explorer and it functions properly.
Is there a fix in the works for this issue? For now, I will make sure to inform our testers and learners that if they are using Chrome, they will see the play button.
Thanks for your insight!
Christina
Appreciate those details, Christina! We're still tracking the impact of this bug – here's an inside look at how we tackle bugs like this one. If we release a fix for this, we'll come back to this discussion to let you know!
Hi, Marc and Christina.
We appreciate your patience while our team investigated this.
I am happy to share some great news! We fixed the issue you reported where:
Engage Interactions Overlaid with Play Button in Chrome
Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes.
If the problem happens again, please let us know, or you can always work directly with our support engineers here.
Hello.
It's 11 months after the last post, and I am experiencing the same problem with Chrome. My Articulate 360 is up-to-date and the problem persists. Any suggestions?
Hello Ulises!
We are seeing this issue present itself again as well! I'm so sorry for the trouble. We have a few workarounds documented that I'll list below:
I've linked this discussion to our updated bug report and will return when we have an update to share! Please let me know if either one of these workarounds works for you.