I have an Engage interaction that will not play in Firefox 17.0.1 (within our Sakai LMS). It will play in IE 9.0. The wheel comes up and continues to spin in Firefox 17.0.1.
Has anyone else encountered this and been able to resolve it?
Can you verify if you experience the same issue outside of your LMS? For example, will the course play locally from your computer or when uploaded to a website? You can try it quickly in our Tempshare...
Hi - let me jump on this bandwagon (or message...) -
I was just recently notified that an engage interaction (hotspot in my case) is not working in Firefox either - and my Firefox is version 11 (better get updated!!). Interaction works fine in IE, and Chrome - although am hearing that it is having issues in Safari as well.
Hi Peter - thanks for getting back to me. I have just had report of another one doing the same... so now I am getting concerned. just submitted a case for this one using the link that you gave me.
One suggestion was that if your server is compressing files, then the Engage interaction will not load. I tested the page using their compression tester and it confirmed that the presentation is being compressed.
The page suggested “Disable (turn off) compression on the hosting server, or exempt XML files from being compressed.”
What are your thoughts on this? Has this been updated?
I just realized that none of the videos play in the presentation I sent you. There are a couple videos in the "Communication Tools" section under the slides for Messages and Forums.
The videos do not play in either Firefox or IE, although they used to.
By the way, I was able to correct the audio file mentioned in the previous post by uploading the original set of files, which is also what I sent you previously.
This issue was discussed in this thread as well http://community.articulate.com/forums/t/18052.aspx. In that thread, it was mentioned that the Quality Assurance team was looking into this - has there been any further updates on this exploration? Our LMS is hosted by a third party, and many of our users do not have admin rights on their computers to revert to earlier versions of Flash. Added to that, we have many Mac users who do not have access to IE, so we're hoping that a fix for this (and hopefully one that will not require removing all Engage activities from existing courses) will be available?
10 Replies
Hi Beth!
Can you verify if you experience the same issue outside of your LMS? For example, will the course play locally from your computer or when uploaded to a website? You can try it quickly in our Tempshare...
Hi - let me jump on this bandwagon (or message...) -
I was just recently notified that an engage interaction (hotspot in my case) is not working in Firefox either - and my Firefox is version 11 (better get updated!!). Interaction works fine in IE, and Chrome - although am hearing that it is having issues in Safari as well.
Any updates on this?
Hi Brent!
Are you able to share a link to the published course, or send it to us privately? Thanks!
Hi Peter - thanks for getting back to me. I have just had report of another one doing the same... so now I am getting concerned. just submitted a case for this one using the link that you gave me.
Thanks!
Here's what we found a week or so ago when trying to research the issue:
I just did a quick search about the Firefox problem and landed on this page: http://www.articulate.com/support/kb_article.php?product=ap9&id=5dph9pyssd5g
One suggestion was that if your server is compressing files, then the Engage interaction will not load. I tested the page using their compression tester and it confirmed that the presentation is being compressed.
The page suggested “Disable (turn off) compression on the hosting server, or exempt XML files from being compressed.”
What are your thoughts on this? Has this been updated?
Beth
I just realized that none of the videos play in the presentation I sent you. There are a couple videos in the "Communication Tools" section under the slides for Messages and Forums.
The videos do not play in either Firefox or IE, although they used to.
thanks,
Beth
We were able to change the compression setting on a test server. The two Engage applications run without a problem in Firefox.
This is the same set of files I sent you previously. I just had to reload them on the server.
The URL is:
https://uindy-test.rsmart.com/access/content/group/42446e63-d6a0-420a-9ba4-b6420ab2b88b/Articulate%20Projects/ACE%20QuickStart/player.html
By the way, I was able to correct the audio file mentioned in the previous post by uploading the original set of files, which is also what I sent you previously.
thanks,
Beth
I was trying to explore the features of the Process option in Engage. I wanted to view the sample video located at:
http://www.articulate.com/products/engage-demos.php#tabs
This will also not play in Firefox, but plays in IE which supports the statement that it is a browser issue.
Beth
Thanks for sharing your findings with the community, Beth! We really appreciate it
Hi all,
This issue was discussed in this thread as well http://community.articulate.com/forums/t/18052.aspx. In that thread, it was mentioned that the Quality Assurance team was looking into this - has there been any further updates on this exploration? Our LMS is hosted by a third party, and many of our users do not have admin rights on their computers to revert to earlier versions of Flash. Added to that, we have many Mac users who do not have access to IE, so we're hoping that a fix for this (and hopefully one that will not require removing all Engage activities from existing courses) will be available?
Thanks for any updates on this.
Nancy
This discussion is closed. You can start a new discussion or contact Articulate Support.