Articulate Engage and Quizmaker stuck at initializing commands

I have tried to uninstall, using 360 cleanup.bat to clean. But both still do not work.

Hi Ben,

Good call on opening a case with our support team. I can see that my colleague Fannie is already working on your issue with you. Your case is in good hands, and we'll continue troubleshooting your issue there. 

Thanks. Hopefully no need to format the windows.