1 Reply
Christine Hendrickson

Hi Michele,

How are you viewing your project when this happens? Are you viewing it after it's been published, or while you're previewing the project?

Also, is your Engage interaction inserted into a Presenter presentation? Sounds like that may be the case, but I just want to make sure I have a good idea of how the course is set up and when this is happening. 

If this is happening when you're modifying the project, please make sure you're working with local files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If the attachments are missing after you've published, please make sure you're not viewing the published content locally. If you view a published Studio '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Publishing and sharing Studio '09 content

Thanks!