Audio volume louder in engage slides

Nov 21, 2013

Hi guys,

Unusual one for you today. We are noticing a slight increase in audio volume in engage slides when published into a presenter 13 presentation. As in, the normal presenter slides play as normal at one volume, & when the player advances to the engage slide, the volume is higher. Its not a huge difference, but enough to be noticeable. We have verified that theres no problem with the original audio files, & has been noticed independently by several people. Im wonder if this is intentional, & if there is a way to turn this off or is it a bug?



73 Replies
Graham Francis

Ashley, the workarounds are useless to us... For example.. We provide 5 training programs, each have at least 50 engage interactions with many elements within them ..  This means approx 250 Engage items, 10 to 20 elements / audio within them - so approx 1000 volume edits ...   We then publish this and the volumes will sound ok when using Flash, but too quiet when people use HTML5 ... It's a no win situation hence I keep posting... Otherwise I'd just get on with the workarounds but there really are not reasonable options, is this issue escalated with the QA team as I know I'm not the only one with the problems here...?

Cheers, Graham

joe Najera

The volume and quality change is totally unacceptable to our customers, so it was a fairly easy decision for us... we've totally stopped using Engage. As we go through revisions on existing presentations, we usually decide to remove the Engage interactions and present the content in another way.

Maybe someday Articulate will fix it. Maybe not. It has been nearly two years, after all.


Elizabeth Walker

Requesting an update, as we are having the exact same issue with Engage.  We are in the midst of purchasing 5 additional licenses.  If the Engage sound problem is not fixed, then I will not purchase Engage at all, as it is entirely too time consuming to sound edit every small interaction rendering the product useless.  The sound differences are notices by all and makes the overall product seem sloppy and unprofessional.

Brittany Chen

Hi, I just read through this thread, and wanted to see if there was an update to this issue, since the last update was 9 months ago.  

We are about to develop a number of new trainings, so if there isn't a fix to this audio issue, we will avoid using Engage for future trainings.  

I am working on a training right now, and experienced the same volume equalization challenge between Engage and Presenter that others have talked about.  Unfortunately, the workaround for increasing the volume of the other slides won't work, for reasons that others have mentioned, as well as the fact that it makes a buzzing sound in the background.  Thanks for your help, in advance.

Ashley Terwilliger-Pollard

Hi all,

I wanted to provide an update here, as Studio ‘13 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed an issue where Engage '13 interactions embedded in a Presenter '13 course are louder than the rest of the course. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.


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