I was trying to publish a file that i was working on and when I clicked on the Publish button, it would click and think but the Publish dialogue box would not pop up. So I went to uninstall Articulate but during the process I would get errors such as deactivator.exe, articluate,exe, articlate flv has stopped working. What is this happening? I then rebooted and then redownloaded the Articulate demo to see if I can install the program but I get the same errors and I did when I was uninstalling. I am running the installation file as an Admin in Windows 7 if that helps....
I just tried to install Articulate again but this time I disabled my antivius and I am still getting the same error. I've attached a screenshot. After it shows me that error it says 'Articulate 09 has stopped working' and then the InstallShield Wizard says that it has completed the installation. And then when I click on the shortcut it says 'Articulate .... has stopped working".
So I opened up Powerpoint and now Articulate shows up but when I click on, for instance, the Publish button it clicks and thinks but the Publish dialogue doesn't appear.
Weird. Nothing changed when I followed the instructions in the link you sent me. I am running Powerpoitn 2007 on Windows 7 should I run Powerpoint in XP mode and as a admin and see if that works?
When you initially try to install, right click the installer file and select Run as Administrator and see if that will let you run through the install process without issue. If not, can you please submit a case here so we can help you out:
I am trying to install Articulate Pro Update 5 on a new Dell Optiplex 7010 with Windows 7. About half way through, I get the error, "InstallLicence.exe has stopped working" Check for a solution online or Close the program. Nothing happens with a check for solution and if you close it continues to install but are prompted 3 or 4 more times. he install will finish but when you try to open a program, I get the message, "Articulate Presenter '09 has stopped working. I have tried installing from our network, from DVD. I have tried installing with antivirus turned off, as administrator, as regular user with the same error each time. I have also tried the http://www.articulate.com/support/presenter09/kb/?p=2293 . Any suggestions?
Very sorry to hear about the trouble you're having with the installation. I did find that you've already submitted a support case (#00323736 for my reference) with us. Someone from our support team will be in contact with you soon. I'll also keep an eye on the status so I can follow up with you here on the forums.
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Hi Mike,
Can you post a screen shot of the errors? My initial guess is that your anti-virus software is blocking the installation from working properly.
I just tried to install Articulate again but this time I disabled my antivius and I am still getting the same error. I've attached a screenshot. After it shows me that error it says 'Articulate 09 has stopped working' and then the InstallShield Wizard says that it has completed the installation. And then when I click on the shortcut it says 'Articulate .... has stopped working".
You might want to try the steps outlined here to see if they help:
http://www.articulate.com/support/presenter09/kb/?p=2293
Hi there I followed the instructions in the link but when I click on InstallLicense.exe it says that it has stopped working?
So I opened up Powerpoint and now Articulate shows up but when I click on, for instance, the Publish button it clicks and thinks but the Publish dialogue doesn't appear.
I would take a look at the steps outlined here to see if they help:
http://www.articulate.com/support/presenter09/kb/?p=124
Weird. Nothing changed when I followed the instructions in the link you sent me. I am running Powerpoitn 2007 on Windows 7 should I run Powerpoint in XP mode and as a admin and see if that works?
When you initially try to install, right click the installer file and select Run as Administrator and see if that will let you run through the install process without issue. If not, can you please submit a case here so we can help you out:
http://www.articulate.com/support/contact/method.php
I have a simular problem.
I am trying to install Articulate Pro Update 5 on a new Dell Optiplex 7010 with Windows 7. About half way through, I get the error, "InstallLicence.exe has stopped working" Check for a solution online or Close the program. Nothing happens with a check for solution and if you close it continues to install but are prompted 3 or 4 more times. he install will finish but when you try to open a program, I get the message, "Articulate Presenter '09 has stopped working. I have tried installing from our network, from DVD. I have tried installing with antivirus turned off, as administrator, as regular user with the same error each time. I have also tried the http://www.articulate.com/support/presenter09/kb/?p=2293 . Any suggestions?
Hi Baine. Welcome to the community!
Very sorry to hear about the trouble you're having with the installation. I did find that you've already submitted a support case (#00323736 for my reference) with us. Someone from our support team will be in contact with you soon. I'll also keep an eye on the status so I can follow up with you here on the forums.
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