Can't run Engage after Windows 8 upgrade.
Mar 23, 2013
Hi, I can't seem to run Engage after upgrading to Windows 8. Actually, I don't really know if this is true because I JUST downloaded and installed the Articulate Studio fix ...so I have no idea what the culprit is.
Here is what I get in an error pop up.
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.IndexOutOfRangeException: Index was outside the bounds of the array.
at Articulate.RedRocks.rrImageUtils.SystemHasFont(String font)
at Articulate.RedRocks.rrHTMLEditor.z(Object A_0, EventArgs A_1)
at Articulate.RedRocks.rrHTMLEditor.SetRTF(String strRTF, Boolean useUndo)
at Articulate.RedRocks.rrHTMLEditor.SetRTF(String strRTF)
at Articulate.RedRocks.rrStep.SetXML(String strXml)
at Articulate.RedRocks.rrStepList.e(String A_0)
at Articulate.RedRocks.rrStepList.SetXML(String strXML)
at Articulate.RedRocks.rrpProcessProject.SetXML(String strXML)
at Articulate.RedRocks.IPluginImpGlo.Init()
at Articulate.RedRocks.frmMain.CreateNewProject(String strDll, String strPluginTitle, String strTitle)
at Articulate.RedRocks.frmMain.doNew(Form parent)
at Articulate.RedRocks.frmMain.frmMain_NewRun(Object sender, RunEventArgs e)
at Articulate.Windows.Forms.CommandBase.OnRun(RunEventArgs e)
at Articulate.Windows.Forms.CommandBase.Execute(Object[] values)
at Articulate.Design.UI.MainFormBase.a(Object A_0, StartPageEventArgs A_1)
at Articulate.Windows.Forms.ucStartPage.OpenFile(String FileName, Boolean newfromfile)
at Articulate.Windows.Forms.ucStartPage.i(Object A_0, EventArgs A_1)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at a.a.a.j.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.6400 (Win8RTMGDR.050727-6400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
Engage
Assembly Version: 2.3.1303.2214
Win32 Version: 2.3.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Engage.exe
----------------------------------------
Articulate.Design
Assembly Version: 2.1.1303.2214
Win32 Version: 2.1.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Design.DLL
----------------------------------------
Divelements.SandRibbon
Assembly Version: 1.6.5.1
Win32 Version: 1.6.5.1
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Divelements.SandRibbon.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.6402 (Win8RTMGDR.050727-6400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.6401 (Win8RTMGDR.050727-6400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.6401 (Win8RTMGDR.050727-6400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Articulate.Windows.Forms
Assembly Version: 2.1.1303.2214
Win32 Version: 2.1.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Windows.Forms.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.6387 (Win8RTM.050727-6300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Articulate
Assembly Version: 2.1.1303.2214
Win32 Version: 2.1.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.DLL
----------------------------------------
Articulate.Runtime.Remoting
Assembly Version: 2.1.1303.2214
Win32 Version: 2.1.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Runtime.Remoting.DLL
----------------------------------------
rrShared
Assembly Version: 2.3.1303.2214
Win32 Version: 2.3.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrShared.DLL
----------------------------------------
IPlugin
Assembly Version: 2.3.1303.2214
Win32 Version: 2.3.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/IPlugin.DLL
----------------------------------------
Articulate.Audio.Design
Assembly Version: 2.1.1303.2214
Win32 Version: 2.1.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Audio.Design.DLL
----------------------------------------
Articulate.Resources
Assembly Version: 2.1.1303.2214
Win32 Version: 2.1.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Resources.DLL
----------------------------------------
rrProjectPublish
Assembly Version: 2.3.1303.2214
Win32 Version: 2.3.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrProjectPublish.DLL
----------------------------------------
Articulate.AxInterop.ShockwaveFlashObjects
Assembly Version: 2.1.1303.2214
Win32 Version: 2.1.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.AxInterop.ShockwaveFlashObjects.DLL
----------------------------------------
System.Design
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.6402 (Win8RTMGDR.050727-6400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Design/2.0.0.0__b03f5f7f11d50a3a/System.Design.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.6387 (Win8RTM.050727-6300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.6387 (Win8RTM.050727-6300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
cdo_gahr
Assembly Version: 2.1.1303.2214
Win32 Version: 2.0.50727.6401 (Win8RTMGDR.050727-6400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Articulate.Web
Assembly Version: 2.1.1303.2214
Win32 Version: 2.1.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Web.DLL
----------------------------------------
ShockwaveFlashObjects
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/ShockwaveFlashObjects.DLL
----------------------------------------
ccXmlGen
Assembly Version: 1.0.1303.2214
Win32 Version: 1.0.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/ccXmlGen.DLL
----------------------------------------
Articulate.Drawing
Assembly Version: 2.1.1303.2214
Win32 Version: 2.1.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Drawing.DLL
----------------------------------------
AxInterop.ShockwaveFlashObjects.Strong
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/AxInterop.ShockwaveFlashObjects.Strong.DLL
----------------------------------------
ICSharpCode.SharpZipLib
Assembly Version: 0.85.4.369
Win32 Version: 0.85.4.369
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/ICSharpCode.SharpZipLib.DLL
----------------------------------------
SandDock
Assembly Version: 2.4.2.0
Win32 Version: 2.4.2.0
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/SandDock.DLL
----------------------------------------
SandBar
Assembly Version: 1.4.1.0
Win32 Version: 1.4.1.0
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/SandBar.DLL
----------------------------------------
Infragistics.Win.v5.3
Assembly Version: 5.3.20053.1060
Win32 Version: 5.3.20053.1060
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Infragistics.Win.v5.3.DLL
----------------------------------------
Package
Assembly Version: 2.1.1303.2214
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Package.DLL
----------------------------------------
rrpCircle
Assembly Version: 2.3.1303.2214
Win32 Version: 2.3.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrpCircle.DLL
----------------------------------------
rrpLabeledGraphic
Assembly Version: 2.3.1303.2214
Win32 Version: 2.3.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrpLabeledGraphic.DLL
----------------------------------------
rrpProcess
Assembly Version: 2.3.1303.2214
Win32 Version: 2.3.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrpProcess.DLL
----------------------------------------
rrpTimeline
Assembly Version: 2.3.1303.2214
Win32 Version: 2.3.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrpTimeline.DLL
----------------------------------------
Articulate.Runtime
Assembly Version: 1.0.1303.2214
Win32 Version: 1.0.1303.2214
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Runtime.DLL
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.6387 (Win8RTM.050727-6300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
Infragistics.Win.Misc.v5.3
Assembly Version: 5.3.20053.1060
Win32 Version: 5.3.20053.1060
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Infragistics.Win.Misc.v5.3.DLL
----------------------------------------
Infragistics.Shared.v5.3
Assembly Version: 5.3.20053.1060
Win32 Version: 5.3.20053.1060
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Infragistics.Shared.v5.3.DLL
----------------------------------------
Infragistics.Win.UltraWinTabControl.v5.3
Assembly Version: 5.3.20053.1060
Win32 Version: 5.3.20053.1060
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Infragistics.Win.UltraWinTabControl.v5.3.DLL
----------------------------------------
Infragistics.Win.UltraWinEditors.v5.3
Assembly Version: 5.3.20053.1060
Win32 Version: 5.3.20053.1060
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Infragistics.Win.UltraWinEditors.v5.3.DLL
----------------------------------------
Skybound.VisualStyles
Assembly Version: 1.2.0.0
Win32 Version: 1.2.3.0
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Skybound.VisualStyles.DLL
----------------------------------------
Alvas.Audio
Assembly Version: 5.5.2999.26263
Win32 Version: 5.5.2999.26263
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Alvas.Audio.DLL
----------------------------------------
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
Help! 
TIA
Numberz
7 Replies
Hi Harry,
That's an odd one. I did find a Microsoft support article on this error, but I'm not sure if that would resolve the issue for you. I haven't seen any reports of this happening for any other customers, yet - so I'm not sure if it's related to the Engage installation, or the Windows update/upgrade.
If you can, please try following the troubleshooting steps outlined in the following article:
Unexpected or erratic behavior in Articulate Studio '09
If you still see this error, please go ahead and contact our support team so we can see what's causing this.
Articulate Support - Submit a Support Case
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Thanks!
Hi Christine,
Thanks for your help. I did follow all of your recommendations but still no luck.
I have opened a case and have uploaded a video of what happens. My case # is Case # 00325531
Regards,
Harry
Hi Harry,
Thanks! Looks like Vira is working with you on the case. I'll be sure to keep an eye on the progress.
Thanks again, Harry!
Christine
Hi Christine,
So, I tried everything that you suggested and also everything that Vira sent me...nothing.
What's next?
Regards,
Harry
Good morning Harry,
Looks like Vira sent you some additional information last night - sorry I wasn't able to respond sooner.
Did you have a chance to try the steps she sent?
I have a same problem with Engage and will be great if I can receive some further info how to solve it.
Tx!
Hi Predrag and welcome to E-Learning Heroes! I went back to take a look at the case that Harry submitted (referenced in this thread) to understand what solution worked for him. It seems as though the Windows 8 had to be re-installed and his issue was corrected.
Our standard information about Engage crashing can be found here and it will guide you through some troubleshooting steps.
If you continue to have difficulty, you can always work with our support team.
This discussion is closed. You can start a new discussion or contact Articulate Support.