Can't run Engage after Windows 8 upgrade.

Hi, I can't seem to run Engage after upgrading to Windows 8. Actually, I don't really know if this is true because I JUST downloaded and installed the Articulate Studio fix ...so I have no idea what the culprit is.

Here is what I get in an error pop up.

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IndexOutOfRangeException: Index was outside the bounds of the array.
   at Articulate.RedRocks.rrImageUtils.SystemHasFont(String font)
   at Articulate.RedRocks.rrHTMLEditor.z(Object A_0, EventArgs A_1)
   at Articulate.RedRocks.rrHTMLEditor.SetRTF(String strRTF, Boolean useUndo)
   at Articulate.RedRocks.rrHTMLEditor.SetRTF(String strRTF)
   at Articulate.RedRocks.rrStep.SetXML(String strXml)
   at Articulate.RedRocks.rrStepList.e(String A_0)
   at Articulate.RedRocks.rrStepList.SetXML(String strXML)
   at Articulate.RedRocks.rrpProcessProject.SetXML(String strXML)
   at Articulate.RedRocks.IPluginImpGlo.Init()
   at Articulate.RedRocks.frmMain.CreateNewProject(String strDll, String strPluginTitle, String strTitle)
   at Articulate.RedRocks.frmMain.doNew(Form parent)
   at Articulate.RedRocks.frmMain.frmMain_NewRun(Object sender, RunEventArgs e)
   at Articulate.Windows.Forms.CommandBase.OnRun(RunEventArgs e)
   at Articulate.Windows.Forms.CommandBase.Execute(Object[] values)
   at Articulate.Design.UI.MainFormBase.a(Object A_0, StartPageEventArgs A_1)
   at Articulate.Windows.Forms.ucStartPage.OpenFile(String FileName, Boolean newfromfile)
   at Articulate.Windows.Forms.ucStartPage.i(Object A_0, EventArgs A_1)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at a.a.a.j.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.6400 (Win8RTMGDR.050727-6400)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
Engage
    Assembly Version: 2.3.1303.2214
    Win32 Version: 2.3.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Engage.exe
----------------------------------------
Articulate.Design
    Assembly Version: 2.1.1303.2214
    Win32 Version: 2.1.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Design.DLL
----------------------------------------
Divelements.SandRibbon
    Assembly Version: 1.6.5.1
    Win32 Version: 1.6.5.1
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Divelements.SandRibbon.DLL
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.6402 (Win8RTMGDR.050727-6400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.6401 (Win8RTMGDR.050727-6400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.6401 (Win8RTMGDR.050727-6400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Articulate.Windows.Forms
    Assembly Version: 2.1.1303.2214
    Win32 Version: 2.1.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Windows.Forms.DLL
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.6387 (Win8RTM.050727-6300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Articulate
    Assembly Version: 2.1.1303.2214
    Win32 Version: 2.1.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.DLL
----------------------------------------
Articulate.Runtime.Remoting
    Assembly Version: 2.1.1303.2214
    Win32 Version: 2.1.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Runtime.Remoting.DLL
----------------------------------------
rrShared
    Assembly Version: 2.3.1303.2214
    Win32 Version: 2.3.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrShared.DLL
----------------------------------------
IPlugin
    Assembly Version: 2.3.1303.2214
    Win32 Version: 2.3.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/IPlugin.DLL
----------------------------------------
Articulate.Audio.Design
    Assembly Version: 2.1.1303.2214
    Win32 Version: 2.1.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Audio.Design.DLL
----------------------------------------
Articulate.Resources
    Assembly Version: 2.1.1303.2214
    Win32 Version: 2.1.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Resources.DLL
----------------------------------------
rrProjectPublish
    Assembly Version: 2.3.1303.2214
    Win32 Version: 2.3.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrProjectPublish.DLL
----------------------------------------
Articulate.AxInterop.ShockwaveFlashObjects
    Assembly Version: 2.1.1303.2214
    Win32 Version: 2.1.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.AxInterop.ShockwaveFlashObjects.DLL
----------------------------------------
System.Design
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.6402 (Win8RTMGDR.050727-6400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Design/2.0.0.0__b03f5f7f11d50a3a/System.Design.dll
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.6387 (Win8RTM.050727-6300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.6387 (Win8RTM.050727-6300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
cdo_gahr
    Assembly Version: 2.1.1303.2214
    Win32 Version: 2.0.50727.6401 (Win8RTMGDR.050727-6400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Articulate.Web
    Assembly Version: 2.1.1303.2214
    Win32 Version: 2.1.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Web.DLL
----------------------------------------
ShockwaveFlashObjects
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/ShockwaveFlashObjects.DLL
----------------------------------------
ccXmlGen
    Assembly Version: 1.0.1303.2214
    Win32 Version: 1.0.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/ccXmlGen.DLL
----------------------------------------
Articulate.Drawing
    Assembly Version: 2.1.1303.2214
    Win32 Version: 2.1.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Drawing.DLL
----------------------------------------
AxInterop.ShockwaveFlashObjects.Strong
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/AxInterop.ShockwaveFlashObjects.Strong.DLL
----------------------------------------
ICSharpCode.SharpZipLib
    Assembly Version: 0.85.4.369
    Win32 Version: 0.85.4.369
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/ICSharpCode.SharpZipLib.DLL
----------------------------------------
SandDock
    Assembly Version: 2.4.2.0
    Win32 Version: 2.4.2.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/SandDock.DLL
----------------------------------------
SandBar
    Assembly Version: 1.4.1.0
    Win32 Version: 1.4.1.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/SandBar.DLL
----------------------------------------
Infragistics.Win.v5.3
    Assembly Version: 5.3.20053.1060
    Win32 Version: 5.3.20053.1060
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Infragistics.Win.v5.3.DLL
----------------------------------------
Package
    Assembly Version: 2.1.1303.2214
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Package.DLL
----------------------------------------
rrpCircle
    Assembly Version: 2.3.1303.2214
    Win32 Version: 2.3.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrpCircle.DLL
----------------------------------------
rrpLabeledGraphic
    Assembly Version: 2.3.1303.2214
    Win32 Version: 2.3.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrpLabeledGraphic.DLL
----------------------------------------
rrpProcess
    Assembly Version: 2.3.1303.2214
    Win32 Version: 2.3.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrpProcess.DLL
----------------------------------------
rrpTimeline
    Assembly Version: 2.3.1303.2214
    Win32 Version: 2.3.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/rrpTimeline.DLL
----------------------------------------
Articulate.Runtime
    Assembly Version: 1.0.1303.2214
    Win32 Version: 1.0.1303.2214
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Articulate.Runtime.DLL
----------------------------------------
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.6387 (Win8RTM.050727-6300)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
Infragistics.Win.Misc.v5.3
    Assembly Version: 5.3.20053.1060
    Win32 Version: 5.3.20053.1060
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Infragistics.Win.Misc.v5.3.DLL
----------------------------------------
Infragistics.Shared.v5.3
    Assembly Version: 5.3.20053.1060
    Win32 Version: 5.3.20053.1060
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Infragistics.Shared.v5.3.DLL
----------------------------------------
Infragistics.Win.UltraWinTabControl.v5.3
    Assembly Version: 5.3.20053.1060
    Win32 Version: 5.3.20053.1060
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Infragistics.Win.UltraWinTabControl.v5.3.DLL
----------------------------------------
Infragistics.Win.UltraWinEditors.v5.3
    Assembly Version: 5.3.20053.1060
    Win32 Version: 5.3.20053.1060
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Infragistics.Win.UltraWinEditors.v5.3.DLL
----------------------------------------
Skybound.VisualStyles
    Assembly Version: 1.2.0.0
    Win32 Version: 1.2.3.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Skybound.VisualStyles.DLL
----------------------------------------
Alvas.Audio
    Assembly Version: 5.5.2999.26263
    Win32 Version: 5.5.2999.26263
    CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Engage/Alvas.Audio.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

Help! 

TIA

Numberz

7 Replies
Christine Hendrickson

Hi Harry,

That's an odd one. I did find a Microsoft support article on this error, but I'm not sure if that would resolve the issue for you. I haven't seen any reports of this happening for any other customers, yet - so I'm not sure if it's related to the Engage installation, or the Windows update/upgrade.

If you can, please try following the troubleshooting steps outlined in the following article:

Unexpected or erratic behavior in Articulate Studio '09

If you still see this error, please go ahead and contact our support team so we can see what's causing this. 

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks!

Leslie McKerchie

Hi Predrag and welcome to E-Learning Heroes! I went back to take a look at the case that Harry submitted (referenced in this thread) to understand what solution worked for him. It seems as though the Windows 8 had to be re-installed and his issue was corrected.

Our standard information about Engage crashing can be found here and it will guide you through some troubleshooting steps.

If you continue to have difficulty, you can always work with our support team.