Cannot Locate Print or Publish in Engage Interaction

Hi, Paulette -- Thanks for reaching out with your question and sorry to hear you are having issues! Please review this information on Unexpected or Erratic Behavior in Engage and run through the repair steps in #2 if you continue to have issues publishing for Word. 

Thank you Christie for your quick response.  I will review and follow-up with you.

Thanks

Hi Christie - I completed (twice) repair for Articulate and PowerPoint; and, still unable to print storyboard in engage.  The "print" feature is still greyed out and "publish" items are preview and player.  Any other suggestions.  Thanks.

Hi, Paulette -- So sorry to hear that issues persist! Would it be possible for you to share your file or a screen recording of the steps you are taking so that we are better able to understand where the issue may be taking place?

Hi Paulette,

I see that your one photo is on the Help tab - you won't find the publish button on that tab, but it should appear on any of the others. 

As for the print/save/etc. functionality for those to be missing I think we'd want to take a further look at additional information from your system if you've gone through the steps Christie mentioned. You can connect with our Support engineers as well. 

Hi Ashley - Thank you for following-up.  The attachments are Snag-it screen prints.  So, there is the appearance that the photo is on the Help tab (the dropdown is in front of the help tab), when you click on the Articulate symbol "a" the list of functionalities are revealed.  I did reach out to the support engineers and sent them a copy of the actual Engage interaction.

Thanks Paulette for sharing here and connecting with our team, as I see Karla is taking a look at your case. I opened your file and didn't have any difficulty utilizing the options that you showed as greyed out, so I'll keep an eye on your case as well to see what Karla determines. 

Hi Paulette,

I checked in on your case and it looks like you're still working with Karla and she's requested some additional files to keep troubleshooting. Please continue to work with her by responding to the email Support@articulate.com if you still need additional help. 

Thanks Ashley!