In a Media Tour .intr's audio editor, if you're just double-checking audio content and then click "Save and Close" while the audio is still playing, thinking that you've heard enough, you'll lose your work. Stop the audio first.
Now if I could go back in time and read these very words of mine before I make the fateful click...
Sorry to hear that happened. I'm not able to replicate the same thing on my machine. When you say you lost your work, have you lost your audio file or are you just not hearing your audio in the presentation? Are you working from a network drive, by any chance? If you'd like us to take a closer look into the issue, please feel free to send us your files, and we'll be happy to work with you to figure out what's going on. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
Thanks Peter, but it's not that drastic this time. The .intr simply reverted to a previous version, and I was able to re-insert the updated video and audio pieces.
I misspoke in my original post, which I've corrected. I was listening to audio in the audio editor of an .intr, decided I'd heard enough, and then clicked "Save and Close" in the audio editor without stopping the audio. That's when the .intr closed completely. The key for me is to stop the audio with the Stop (square) button before proceeding with a Save.
OK, thanks for clarifying, Wayne. But still, that shouldn't be happening, so if you ever want us to look into it for you, don't hesitate to give us a shout. Good luck with the project
3 Replies
Hi Wayne!
Sorry to hear that happened. I'm not able to replicate the same thing on my machine. When you say you lost your work, have you lost your audio file or are you just not hearing your audio in the presentation? Are you working from a network drive, by any chance? If you'd like us to take a closer look into the issue, please feel free to send us your files, and we'll be happy to work with you to figure out what's going on. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
Thanks Peter, but it's not that drastic this time. The .intr simply reverted to a previous version, and I was able to re-insert the updated video and audio pieces.
I misspoke in my original post, which I've corrected. I was listening to audio in the audio editor of an .intr, decided I'd heard enough, and then clicked "Save and Close" in the audio editor without stopping the audio. That's when the .intr closed completely. The key for me is to stop the audio with the Stop (square) button before proceeding with a Save.
OK, thanks for clarifying, Wayne. But still, that shouldn't be happening, so if you ever want us to look into it for you, don't hesitate to give us a shout. Good luck with the project
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