Double narration when using arrow keys

I have recently discovered that when using the arrow keys to advance through slides of an engage, we end up with overlapping audio.

It does not have double audio when using the upper arrows on the engage to navigate through, only when using keyboard arrows.

Any ideas why this is happening? We have checked our source files and they are clean. I have also found this issue is not isolated to a single course, appears to be ALL of them. Is this a bug in the software?

We do set our engages so the learner has to view each slide before advancing. On courses that the engages are not locked, the arrow keys simply skip to the next slide. Hope that helps.

5 Replies
Christine Hendrickson

Hi Sara,

That does sound a bit strange. Honestly, I've never even tried to navigate through an Engage interaction. using my keyboard. I'm curious, though, how are you publishing the content? This would make sense if you were publishing to CD, since some keys have had some strange issues in the past with this format. 

Also, are you able to share the interaction here? You can attach the .INTR file by using the paperclip icon in your response. Keep in mind, though, if the file is too large it may not post to the forums.

Thanks!

Christine Hendrickson

Hi Sara,

Thanks for the link. So, you've got the interaction inserted into a Presenter presentation, that's good go know. Are you able to publish the Engage interaction as a standalone interaction and test it? I'm unable to do that with the link you provided. 

I suspect that you might have a special character (underscores, etc.) in your Presenter/PowerPoint project which is causing the duplication of the audio. When you publish your PowerPoint file, without Engage being embedded in it, are you still getting the same problems, or other problems with duplication of audio, or the playlist not playing right?

You need to check that your published title does not contain any special characters. Even apostrophes can cause problems in titles. Special characters in the slide titles in the Slide Properties Manager can cause issues too.

Thanks!

Sara Payne

I tried to see if special characters made a difference and I don't think that is the issue.

Here is a link to another one of our courses, this was built in the same manor,  one of the engage titles has an apostrophe in it (which is against our general naming conditions) and there are special characters in the slide properties.... however, this one does not have the double audio issue.

http://aquiretraining.com/insights/Mark01/player.html

Not sure why this one does not and a lot of our other courses do.

Christine Hendrickson

Hi Sara,

I'm wondering if it's just an issue with this particular interaction, then. Would you mind submitting the files to our support team, so we can take a closer look at what's going on? Please include a Presenter Package and you'll be able to attach it on the second page of the form. 

Thanks again, Sara!