Engage '09 interactions not working in Google Chrome

Leslie, it is 12.0.0.70.  That might be the issue then with the Feb. 20th update, because I just started receiving customer complaints in the last few days which seemed odd to me so it would seem it is something recent that changed.  Any suggestions?

Tom,

I'm going to send you a PM so that you can send me a link and perhaps your files because I have not seen this reported yet.

I'm experiencing the same issue. It seems like our Engage interactions just stopped working in Chrome, but are working fine in IE. We just started receiving reports within the past few days. 

I will send you a PM as well Megan. Thanks for chiming in

Tom, just out of curiosity, do you use Saba for your LMS? I'm starting to think this is a browser/LMS issue because I tested in SCORM Cloud (same course) and the Engage interactions work in both Chrome and IE. But if you run the same course from our LMS (Saba) using Chrome, Engage interactions are freezing, but they work in IE.... just trying to isolate the issue.

Megan, we do not use Saba.  So that shouldn't be it.  

Tom

Thanks Tom... I'm also experiencing the issue with Quizmaker too. And received a few reports of issues with IE. Did you find a resolution?

Megan - I'm working with Tom now trying to drill down to what is going on

Megan, what issue are you experiencing in Quiz maker as it relates to IE?  We have a problem where when you click on the "finish" button after the quiz it does not advance from there.  Not sure why that is happening either.  We are being told by our web developer that it is a flash technology issue.  

Any updates on this? I've been out of town and it appears that all of our courses that contain Engage or Quizmaker interactions are freezing or not working properly. It's been reported in IE and Chrome...

Has there been any news on this? I'm also receiving a few reports of some Engage 09 screens not working in Chrome, they have Flash 12.0.0.70 too. Our LMS is Moodle.

Yep, we're still having this problem too. Does anyone have an answer? 

Louise, is your issue with just the labeled graphic interactions? Seems like those are the ones that are causing issues for us. 

Hi Megan,

No it included tabs, timelines etc.

Chrome Flash Player is now on 12.0.0.77 and from testing here it seems to now work, so hopefully if Chrome is updated to the latest version this may now fix it.

Interesting. I have 12.0.0.77 too, but it still doesn't work. I even tried to disable the version in Chrome and vs versa. Still freezing. Did you test in Chrome from your LMS or SCORM cloud?

Through the LMS. When I was looking into the issue last week I had the same Chrome and Flash Player 12.0.0.70 as a colleague - everything worked fine for me but froze for them. Now it works for both of us with 12.0.0.77...

Thanks Louise. We're still having these problems company-wide and I'm using the same version of flash (12.0.0.77). Do you have both versions of flash enabled? If you go to chrome://plugins, you should see 2 listed. Also, what version of Chrome are you using? I just updated to the latest version: 33.0.1750.152...

Hi Megan and Louise!

I did not hear back from Tom on his issue, so I have no update to provide here.

Sounds like you're reaching resolution Louise.

Megan, I didn't get files from you, but you are welcome to reach out to support to see if your issue can be replicated.

Hi Megan,

Yes both Flash Player files enabled. I had the same version as you yesterday, just checked now and it's 33.0.1750.154 m ... it seems to update frequently!

many of our users are experiencing the same thing on chrome. i had our admin test using the latest version and it just spins. is anyone finding consistent working conditions?

We are also experiencing this. Some (not all) engages are not loading when viewed in Google Chrome when loaded into our LMS. When I upload the file straight to our website I don't have any problems. Not sure what to do at this point, any suggestions would be much appreciated. Thanks!

Hi Meg! 

So, you can view the course in Google Chrome on your website, but now when it's loaded onto your LMS? 

I am still having this problem. So far I've been able to narrow it down to happening in Chrome and through our LMS (Saba), but I tested in SCORM cloud via Chrome and it works. Also, it happens with the labeled graphic interactions. Seems to work with other Engage interactions. So frustrating! 

It is... the last update fixed it for some users but not others. No consistency with Engage type, computer operating system (reports from both Macs and Windows). I haven't been able to replicate on my PC yet though!

Users have previously been able to view content fine, so is only something very recent.