When I open Engage via the Edit in Engage button in PowerPoint, Engage opens as it should. The problem is when I Save and Close to return to PowerPoint I now have two (2) instances of the same interaction. This has many implications. Anyone else having this problem?
I have not seen this issue reported before. We had a previous issue with Tabs being duplicated for interactions, but that was corrected in Update 2. Please be sure that you are working on your local hard drive as explained here.
Are you having an issue with one file or multiple files? Are you able to create the same issue in a new file? If you are having issues in general with your software, you are welcome to conduct a repair.
If you are only having issue with this file, I would advise starting a new file:
Open a new, blank presentation in PowerPoint.
Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
In the Reuse Slides panel, click the Browse button and choose Browse File.
Browse to your original PowerPoint file and click Open.
At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
Save the new presentation and republish.
Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.
Please note, you are welcome to work directly with our support team here as well if you need to share your files so that we could have a look.
This is a recurring problem with multiple PowerPoint/Engage files and I have not noticed a particular pattern. Since the course I am building has 28 modules, creating a new file is not an option at this point seeing we launch in a week.
I have been able to stay on top of these as they occur, going into the menu settings and moving the 'new' screens into their proper position. It does get old and creates additional work however.
Thank you for the suggestions just the same, I'll keep them in mind on the next go around.
3 Replies
Hi Doug!
I have not seen this issue reported before. We had a previous issue with Tabs being duplicated for interactions, but that was corrected in Update 2. Please be sure that you are working on your local hard drive as explained here.
Are you having an issue with one file or multiple files? Are you able to create the same issue in a new file? If you are having issues in general with your software, you are welcome to conduct a repair.
If you are only having issue with this file, I would advise starting a new file:
Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.
Please note, you are welcome to work directly with our support team here as well if you need to share your files so that we could have a look.
This is a recurring problem with multiple PowerPoint/Engage files and I have not noticed a particular pattern. Since the course I am building has 28 modules, creating a new file is not an option at this point seeing we launch in a week.
I have been able to stay on top of these as they occur, going into the menu settings and moving the 'new' screens into their proper position. It does get old and creates additional work however.
Thank you for the suggestions just the same, I'll keep them in mind on the next go around.
No problem Doug.
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