Engage and Quizmaker, changes are not being saved properly.

Hi Mike,

Also if you wanted to follow Nigel's recommendation and ensure you're on the latest update you could check the release notes and download the latest update here. 

We were/are having the same issue with Quiz and Engage files not updating but the Presenter package having the updates.  I found they were being saved to the user 'roaming' information under the Articulate folder and not to the file folder they should be on the C:\ area. 

I was able to cut the 'correct' files from the roaming information and put it in the normal folders and then had to delete the inserted elements and 'add existing' from the properties menu to get it put back together.  This has happened with three projects over the last year and we can't figure out why.  There have been 16 to 20 other projects over this same time that didn't have the issue.  I will guess having to work in a network environment (even keeping all your work on the C:\ drive) is a factor. 

Paul Foreman, Iowa DOC

Hi Paul,

Thanks for sharing those steps here - and as you may have seen earlier in this thread or in our documentation  - the recommendation is to open, edit and work within local project files, and having files that may be transferred over or connected to the network could be a part of the problem. 

I agree with you on following the documentation - but for some reason this still happens.  When we transfer files we do an entire folder of the elements being developed along with all the supporting notes, pictures etc. to another user.  All our work goes on with the files on C at all times yet, the program seems to think it has to save edits to the quiz or engage in the roaming file and not where it should.  This is also inconsistent and only rarely happens.  We don't transfer anything on the network - the whole folder package is copied to a USB drive and then copied to the other computer on the C drive (we only have a few machines).  It appears to be some fluke that I just can't figure out. 

Thanks Paul for clarifying - its a difficulty one to pinpoint as  you can imagine, but if you're able to consistently reproduce it or even document a time when it does occur i'd invite you to connect with our Support engineers so that they could take a closer look. 

Something that worked for me was to go into the quizmaker file (not through the presenter file, but the master quizmaker file) for each quiz.  When I opened the quizmaker files I noticed the audio loading...so the places where the updates had not shown up upon publish got updated just by opening the quizmaker file and allowing the audio to upload.  This did not work for images/text, I still had to go in and change those by hand. 

Thanks for popping in to share your solution Susan :) I haven't seen this one come up in a while.

It helps to understand how the quizzes and interactions are stored within the ppta file.

Thank you Nigel,

I am experiencing the same issue today, and had completely forgotten about doing that to recover my interactions. I would have thought that this would be addressed and corrected since there are so many experiencing the same issues. I am up to date on ALL of my updates for Studio 13.

June

Hi June! What issue did you experience? You mention having to recover your interactions.

Hi Leslie,
The same issues mentioned in this discussion. The interactions updated in the PPT course are not saving and updating the original interactions in the course folder. I had to open within in the PPT and send each one to me, save as to the existing folder to overwrite each one to get them to all update. One would think that when you click the same button within Engage, it would save to the original file. Clicking on Save and Return to Presenter does not save anything to the original file, nor does it update.

June

Hi June!

Does this happen with all of your project files or just one in particular?

If you publish the course, does the information for the ppta file update at this point?

I've had a similar discussion here if you'd like to take a look, but nothing concrete to report.

Hi Leslie,

I am not referring to the PPTA file at all. The problem is with the interactions in the Presenter. If you open one in Engage to edit, it should update the original interaction inside the course folder.

This is happening all the time and also with my development team as well. This is a known issue that the interactions linked to the PowerPoint course files are not updating when edited in Presenter. We are having to do the edits twice or follow the suggestions in other posts to email the interaction to ourselves and save the updated version to our course folders.

I saw the posts from two years ago, and it is still an issue.

June

Hi Judy.  If you don't mind, I want to ask some additional questions.  I did some testing on my own file.  I created an Engage .intr within Presenter.  I saved and closed.  Then I opened the .intr in Engage from my desktop; it looked good, so I closed it.  I went back into PowerPoint and chose to Edit in Engage.  I saved and closed PowerPoint.  When I went to open that .intr in desktop Engage again, the changes were saved.

While I appreciate your response, I have been working with Articulate Studio for many, many years and know that if you rename, or move your files, things happen and do not update. This is definitely not the issue here.  From day one when I start with any project, all files are in a folder on my C Drive, and remain in that folder until the final product is published to the LMS and ready to go.

Thanks for your time, but I have a work around for this and will continue to use it for now.

June

Thanks for the follow up, June.  If you'd ever like to investigate what could be happening with your set up, our support engineers are always here to give you a hand.

How are we supposed to be moving files without losing the sources files for engage or quizmaker files? I am having the same issue. We have all of our files saved on our shared drive, but when edits needs to be made we need to be made we move them to our local drive. Then when I open the PPT file and make the edits the edits are not made to the quizmaker or engage source files.

Hello Diana - We recommend saving and utilizing the Presenter Package when working collaboratively. You can check out our article here.

We have been plagued with changes not saving as well. We have done everything recommended...no help. We've lost audio files, quizzes, interactions, etc. It is a gamble as to whether our saves will remain.

Oh no Darlene! We don't want you to think of saving as a gamble for sure.

Thanks for letting us know that you've tried the troubleshooting listed in this thread. I've opened a support case (01058116) on your behalf so that you can work directly with one of our support engineers to get to the bottom of this.

I'll follow along as well.

Hi Darlene - I popped in to check on your case this morning and it looks like you worked with Wilbert. Hopefully the additional tips shared will assist you in the future.

Hi, everyone. Has this been resolved? I am experiencing the same, making changes on the interactions by hitting Edit in Engage inside the PPT file, but when I open the engage/quizmaker file directly, the changes were not there. Is there a solution? I only see that editing the engage/quizmaker directly and re-inserting it in PPT may work--but that would not resolve the issue, it means additional time and effort, and that means Edit in Engage function is useless. Any thoughts?

I have not checked to see if it is still happening. The only way for me to keep the two in sync is to email the interaction/quiz to myself so I can save the updated file.

June

How do you email the interaction/quiz without emailing the PPT itself? My presentations are quite large and can't be emailed. I also tried to use Share as Articulate Package but when I checked the attached interactions/quizzes, they also are not updated.

After you have made your edits in Engage/QuizMaker,, use the File/Send function and you can email only the interaction/quiz to yourself then save it to your folder. This works well so I have the same file externally as I have in the presentation.