Engage files missing
May 09, 2012
By
Vivian Deitz
Hello all,
The Engage Interactions that I created are currently in my PowerPoint presentation; however, when I go to edit the Interaction within the presentation, I receive the following error: “Unable to access Interaction (name of Interaction.intr). Please locate the interaction.”
When I go into the ‘Engage’ application, my files are no longer there. I have no idea what happened? Can you explain? When I publish the presentation, the files are present. However, when I try to edit or locate the files - they do not exist...
How can I retrieve my files? Please help?
5 Replies
Hi Vivian and welcome to Heroes! When you create an Engage interaction, it creates an INTR file. What you need to do is locate the INTR file that is associated with the interaction in your presentation. You may want to check the folder that contains your PowerPoint file or My Documents\My Articulate Projects.
Hi Justin,
Thank you for your response. I checked the folder and the Interactions are there; however, I don't see the intr. files. I did a search on my local drives and to no success are the intr. files appearing. Will I have to recreate the interactions? I truly hope not. I remember working on the presentation on my hard drive. I save the file to the network drive and I believe that is where they got corrupted. Because when I went to edit the interaction, I received the "unable to locate file..." message.
What to do?
Hi Vivian. Can you send me an email to jwilcox@articulate.com and I will be happy to set up a complimentary web conference to help you out. I have time tomorrow between 11 am and 5 PM US EDT.
Hi Justin.
I am teaching tomorrow; however,I can meet from 11:45 to 12:15. Will that be enough of time for discussion? I look forward to meeting with you. Have a great evening.
Thanks Justin
That should work. Can you send me your email address offline to jwilcox@articulate.com and I'll schedule our meeting.
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