Engage files missing

May 09, 2012

Hello all,

The Engage Interactions that I created are currently in my PowerPoint presentation; however, when I go to edit the Interaction within the presentation, I receive the following error: “Unable to access Interaction (name of Interaction.intr). Please locate the interaction.”

 

When I go into the ‘Engage’ application, my files are no longer there.  I have no idea what happened?  Can you explain? When I publish the presentation, the files are present. However, when I try to edit or locate the files - they do not exist...

 

How can I retrieve my files? Please help?

5 Replies
Vivian Deitz

Hi Justin,

Thank you for your response. I checked the folder and the Interactions are there; however, I don't see the intr. files. I did a search on my local drives and to no success are the intr. files appearing.  Will I have to recreate the interactions?  I truly hope not. I remember working on the presentation on my hard drive. I save the file to the network drive and I believe that is where they got corrupted. Because when I went to edit the interaction, I received the "unable to locate file..." message.

What to do?

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