Engage holding old version

Jul 29, 2013

sue b
By sue b

Hi

I've seen similar posts to this before but none that match my exact issue :-

I'm creating a project for a colleague popping a number of .intr files into a presentation.

My colleague has made many updates to her .intr files by opening them through powerpoint; when I access her powerpoint, the intr image I see is of her updated file (see example in above attached correct_intr.jpg with lower case bullet points) but when I "edit in engage", I am getting the Cannot Locate ... error message; when I actually located the .intr (or open it directly in engage) I am getting her oldest version, without any updates at all (below attached incorrect_intr.jpg with upper case bullets).

Is there any way to extract the correct file or is this just a snapshot image of what the updated file looked like & therefore, am I stuck with the oldest version of the .intr files (there are several hundred tabs in total so we're not sure how we would be able to update them all as the project has been ongoing for many months!)?

Apologies for cluttered post, feel free to remove images once viewed, just wanted to give as much info as possible!

Thanks in advance for any help you can give me!

Kind regards

Sue

5 Replies
Leslie McKerchie
over 10 years ago07/30/13 at 7:43 am (UTC)

Hi Sue and Welcome to E-Learning Heroes!

Unfortunately this problem may be in the way that you are attempting to collaborate with your colleague.

Be sure that you are following the instructions found here to prevent these types of errors.  Also be sure that you are saving everything as shown here.

I hope this helps, if not, just let me know.

sue b
over 10 years ago07/31/13 at 4:17 am (UTC)

Hi Leslie

Many thanks for your response (& the welcome!)

I've recently returned to work from extended maternity leave & all my colleague's work was unfortunately done while I was away.

It seems that no matter which way I try to access the .intr I am just getting the older version, does this sound right to you? As per original post, the newly updated version 'appears' to be embedded in the .ppt but when I 'edit in engage' (or open directly in Articulate), Articulate cannot locate the .intr & if I locate it, I'm getting the older version.

Can you let me know if this is the correct way for Articulate to behave? My colleague did all her edits accessing the .intr via powerpoint so do you think maybe her changes have not been saved anywhere & will she have to go through everything once again?

Again, thanks so much for your help & response

Kind regards

Sue

This discussion is closed. You can start a new discussion or contact Articulate Support.