Engage Interaction Display Issue
I have an Engage interaction that was originally created and published in an earlier version of Engage. As part of my troubleshooting I have upgraded the file to Engage 360 and republished. It is a basic FAQ type interaction where the user clicks on an item and it expands to show them the details of that item. There are 10 items in the interaction and they are displayed in a vertical accordion.
The behavior that I am experiencing has now been reproduced both in preview and published to our LMS (LITMOS). My main browser is Chrome (64.0.3282.167 – 64-bit) but I’ve also reproduced similar but not exactly the same behavior in Edge and Firefox. I’m publishing to HTML5 with a Flash fallback. The fact that the behavior is the same in Preview as well as Chrome tells me that Chrome is not launching the HTML5 version of the course but is falling back to Flash.
The behavior is this: when you click through the items, the 8th item contains enough information that a scrollbar appears and you have to scroll down to get to the next item. If you close the 8th item and then open the 9th, then hover your cursor over the final item…it freaks out. In addition if you had scrolled to the bottom of the 8th item, and then click on the 9th to open it, the scroll bar disappears, along with the 1st -4th items in the interaction. You can’t use the mouse to scroll back up to them but you can use keyboard notification.
I’m attaching a video of the behavior both in preview and in Chrome, published in our LMS.