Engage Interaction Issues
Jan 21, 2014
By
Kev Raspin
Whenever i create an interaction in Engage 13 (process, timeline etc) and publish or preview the interaction from the start, the first step seems to never show!
I am able to read the intro, press next and it 'highlights' the step 1 button, but the introduction text remains! hitting the next button again then takes me to step 2!
I can go backwards and actually view step 1, but i'm sure my learners will not realize what is happening.
Has anyone came across this issue before?
Thanks in advance!
3 Replies
Hi Kev!
I have not heard of this issue before and I would like to take a look at your .intr file.
You can upload it here or if you cannot share it publicly, I am sending you the instructions for upload.
Hi Leslie, tried to 'repair' / reinstall but i've still go the issue, any other ideas! Would a video of what is happening help?
Cheers
Hi Kev! Thanks for the update, I responded back to you in your support case while we work to get to the bottom of your issue.
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