Engage Interaction on another PC
Jul 05, 2011
Hi Everyone!
I currently have Articulate Studio '09 on my work PC and my home PC. The other day, I created an Engage Interaction on my home PC and saved it to Dropbox. When I opened it at work to try to edit it, it didn't recognize the file. It's almost like I have to start and finish the interaction within the same PC. Is this the case or am I needing to move something else other than the published output? Does anyone know? I wanted to check with everyone before I reached out to Tech Support.
Any advice would be greatly appreciated!
Thanks,
Jennifer
6 Replies
Hi Jennifer. The first thing I would ask is do you have the entire Articulate Studio '09 installed on both machines? If you only have Presenter installed, it won't open an Engage file. You would need to install Articulate Engage to be able to edit the interaction. If you have your Engage serial number, you can download and install the entire suite of products using the installer here:
http://www.articulate.com/downloads/freetrial-step1.aspx
Justin-
Thanks for the prompt response. Oops, that was a complete typo. I do have Articulate Studio on both PC's (not just Presenter).
I opened up the file from Dropbox and it opened it via Engage. However, that was as far as I could go. I'm clicking on the .swf file in the Engage output folder, but, it doesn't open. It comes up with "This project cannot be opened. Please make sure it is not already open in another instance of the application and try again". But, it isn't opened anywhere else. So, I'm not sure what I'm doing wrong.
Any help would be so greatly appreciated!
Thanks,
Jennifer
I would suggest submitting a case by creating a screencast of the steps you are taking so we can see the error messages, etc... You can do that here:
http://www.articulate.com/support/contact/method.php
After creating the screencast and you have a case number, send us your INTR file so we can use it to troubleshoot what is happening.
Hi Jennifer
Sounds like your tryong to edit the published output, you need to send yourself the .intr file
Phil
Thanks to both for the additional information!
Phil- That's exactly what I was doing. I sent myself the .intr file and voila, it worked! Still a newbie, so, we'll take all the help we can get
Thanks, again!
Jennifer
Hi Jennifer
Glad it worked, the community is a good place for advice, its always my first stop if somethings not working
Phil
This discussion is closed. You can start a new discussion or contact Articulate Support.