Engage Interaction - White Screen

Nov 22, 2011

Good morning,

I just received a call from a learner who is only getting a white screen when he comes to the first Engage interaction of the e-learning course he is trying to take.

I've tested the course on my computer (after clearing my cache) in Firefox, Chrome and IE - no problems, the interaction loads without issue.

No other users have reported the same problem.  He says that he does have Flash installed on his computer.

I'm stumped as to how to troubleshoot the issue.  Any suggestions?

Thank you!

Michelle

4 Replies
Peter Anderson

Hi Michelle,

If Engage crashes on launch of the program it could be caused by an issue with your user's Regional and Language Settings on his computer. He might be affected by this if Engage crashes directly after the Articulate splash screen appears. 

To correct the problem, he will need to reset his Regional and Language Settings. Here's how: 
http://www.articulate.com/support/engage09/kb/?p=237

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