In our courses we have glossaries as player tabs. Now none of them work in Chrome. Just get the spinning circle of doom.Engage interactions embedded in a slide work just fine. The player tab glossaries work fine in Firefox and IE. If I clear my cache in Chrome I can get the glossary to open, but just once. Our courses were published in Articulate 09.
I see some other have had similar issues. Is a there a fix yet?
Just wanted to share an update on Steve's issue for anyone that comes across this thread, here was the response from support:
This confirms that your web server uses server-side compression. As discussed in the article below (although it refers to using Firefox), your Engage interactions may not load properly if you have compression enabled on your hosting server: http://www.articulate.com/support/presenter09/kb/?p=2322
To resolve this issue, please check with your web administrator if they can disable the compression in the hosting server. Another workaround is to use a lower version of Flash Player in Google Chrome, Flash Player 10 and below. Or suggest to users to use a different browser instead (such as Mozilla Firefox or Internet Explorer) while viewing the course.
4 Replies
Hi Steve!
Would you be able to share your .intr file here in the forum? If not could you share it privately here.
Sure. Made a case and uploaded a glossary.
Just to be clear, it's all my glossaries, not a particular one. They play fine locally and in Firefox and IE.
Thank you!
Thanks for the information Steve! I see your case (00392641) and that you are working with Gren. I will follow along as well.
Just wanted to share an update on Steve's issue for anyone that comes across this thread, here was the response from support:
This confirms that your web server uses server-side compression. As discussed in the article below (although it refers to using Firefox), your Engage interactions may not load properly if you have compression enabled on your hosting server:
http://www.articulate.com/support/presenter09/kb/?p=2322
To resolve this issue, please check with your web administrator if they can disable the compression in the hosting server. Another workaround is to use a lower version of Flash Player in Google Chrome, Flash Player 10 and below. Or suggest to users to use a different browser instead (such as Mozilla Firefox or Internet Explorer) while viewing the course.
This discussion is closed. You can start a new discussion or contact Articulate Support.