Engage slides within Presentations Freeze

Hi Steven,

Is the Engage content being hosted in an LMS or a typical web server?  

Hi Brian,

Thanks for replying to my post. 

The Engage content is being hosted in an LMS (Prosperity by Ziiva).

Thanks,

Steven

Hi Steven,

I've seen an issue in some LMS's where multiple 404 errors will cause the content to freeze.  Thus, here's how you can try and resolve the issue:

1.  Open your presentation

2.  Go to each slide that contains and interaction or quiz

3.  In the notes section at the bottom, insert generic notes like "quiz" or just "interaction"

4.  Publish your presentation

5.  Re-upload it t the LMS

Essentially, when there are no notes for a particular slide, the LMS manifest will still attempt to load the non-existent notes and throw a 404 error.  This may resolve the issue for you.

Thanks for the info, Brian.  Would the issue you're describing happen consistently with the LMS or could it just happen intermittently? 

The reason I ask is that the Engage slides work fine for lots of people and not for others.  It seems like if the freezing were being caused by what you described that it would happen consistently to all users.

Thanks again for all of your help and I look forward to your reply.

Steven

Hi Steven,

Yes, from my experience, I'd say that the issue is extremely intermittent.