I have several .wav files that I need to import into engage interactions. These files are in .wav format, 44khz, and 16 bit. I keep getting an "unsupported audio file and or bitrate". I used similar files (these are do-overs from my narrator scattered throughout the presentation) in presenter just fine. Its only the engage interactions that is rejecting them. Any suggestions?
No itunes on work computer... what would I be converting them to, as they are already .wav? And why didn't presenter reject them if they are problematic?
If you right click on the file and select Properties, then Summary, it should give you all the info on the current file format and show if it is indeed PCM.
Thanks for the ideas - I ended up doing a work around before I saw these. I made a short ppt, imported the files into presenter (one per slide, since there were only 10 corrects that I needed to stick into engage interactions), made sure they worked, exported them to my desktop and then imported them back in to the proper places in the interactions. Seems to have stuck. Don't know why those files were fussy, when I get some time post-deadline to mess around I may look at it more carefully.
6 Replies
Hi Hallie,
There must be something in those WAV files that is causing the issue. Can you try converting them with iTunes and then importing them into Engage?
https://player.vimeo.com/video/145574379
No itunes on work computer... what would I be converting them to, as they are already .wav? And why didn't presenter reject them if they are problematic?
Did you make sure that they are 16 bit 44KHZ PCM WAV files?
http://www.articulate.com/support/engage09/kb/?p=38
That's the default export setting in Audacity so maybe try using that instead. It's free to download and use.
If you right click on the file and select Properties, then Summary, it should give you all the info on the current file format and show if it is indeed PCM.
Thanks for the ideas - I ended up doing a work around before I saw these. I made a short ppt, imported the files into presenter (one per slide, since there were only 10 corrects that I needed to stick into engage interactions), made sure they worked, exported them to my desktop and then imported them back in to the proper places in the interactions. Seems to have stuck. Don't know why those files were fussy, when I get some time post-deadline to mess around I may look at it more carefully.
thanks again!
I got the same error when I clicked the Add Media icon - but when you click the add audio icon it works perfectly.
This discussion is closed. You can start a new discussion or contact Articulate Support.