Frame freezes when I go to another tab when engage is playing
Jun 01, 2012
By
Dawn Clark
- The preloader itself appears to work without errors
- This problem is occurring on articulates that have been published to Amazon S3
- The problem has occurred on two separate terminals
- Firefox is the test browser
When the user switches
tabs on their internet browser during playback, the slide fails to load
the "continue button" . This forces the user to refresh the entire
module and start from the beginning, as there are no manual navigation
buttons included in the skin
Our module must load and play back without this error, even if the
end user chooses to briefly access a different browser tab. Is there a
known solution to this?
Thank you in advance for your insight into this problem, and any information regarding how it can be resolved.
Thank you in advance for your insight into this problem, and any information regarding how it can be resolved.
1 Reply
Hi John!
Sorry for the trouble. Would you be able to send us your project so we can take a closer look and try to replicate the issue and troubleshoot it?
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