Guided images Engage 360

Hi Teun,

Thanks for sharing your file! I previewed it and uploaded a copy to Articulate Review, and both worked normally for me. Can you take a look at my Review example here? 

Could you share a bit more about the environment you're working in? Are you on the latest update of Articulate 360 as well? Also can you test publishing it to Review and share that link with me? 

Hi Ashley,

Thanks for your input. I tried the review you made and that works fine. Unfortunately I still have a problem when I create a Guided image. I published a test and put the link below. 

https://360.articulate.com/review/content/52257b9d-5141-48bb-a24e-960117729e96/review

I use the latest update of Articulate 360 and the version of Engage is v4.1214647.0

I hope you can help me out.

Hi Teun,

That's certainly odd - yours doesn't load for me at all! Can you tell me if it's only happening on this file or all files?  

Hi Ashley,

The problem I have is with all Guided images I created. I have delete the total program (Articulate 360) and install the program again, but even this was not the solution.

This problem was caused by the last update! Before that everything was working fine!

Hi Teun,

Thanks for sharing that, I'm not sure why mine worked and yours didn't, but I touched base with a few other colleagues who could replicate the issue so we've reported this as a possible software bug. We'll let you know here once we have any updates or additional information on this - but if you do need to rollback your Engage to an earlier update, please let our Support team know - they're happy to help! 

Hi Ashley,

I sent you a copy of my .intr file as you requested.

Thanks Teun!

Looks like Abel was able to take a look and this is being looked into further. I appreciate the update.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

I'm having this exact same issue. Would love to know asap how to rollback please.

Hey Brett - Looks like you've opened a support case, which would be the recommendation. You should be hearing from someone soon.

Hello Teun and Brett,

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Guided Image Interaction does not load in Preview and published output.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Studio 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

I think I'm still having similar issues with slides that contain an Engage object. If I start on an Engage slide it works ok. I can hit next if the next slide does not contain an Engage interaction. I cannot navigate to a new slide if it contains an Engage interaction! So it works if I insert a blank slide between every slide that contains an Engage interaction. These interactions are all Guided Image type. This is ridiculous and my client cannot understand why I cannot update their content.

I just uninstalled Studio and installed 5.11.14249.0 as per support's suggestion from my initial issue. Same issue there. 

Hi Brett,

Very strange. I tried to navigate from a slide with Engage interaction to a new slide which contains an Engage interaction. It works fine by me!

Hi Brett,

Thanks for reaching out to the support team to share what you were experiencing. Looks like you've run into another issue and it's been reported. I'm attaching this thread as well so that we can track user impact and share an update here when we can as well.

I should note that the flash version works. It's the HTML5 version that's giving me issues I'm not sure why. We cannot use Flash unfortunately.

Yes. Looks like Robert included that in his report as well.

Thank you Brett.

Just updating here to say that I have discovered I can create completely new Engage interactions and I can jump from one slide to the next. Things freeze up if I create only one Engage interaction and duplicate that slide then try to navigate from one to the other (same behavior I'm seeing trying to navigate from one of my existing Engage interactions to another).

Thanks Brett for that info - I'll include that in the bug report we have filed too! 

The goodness keeps on coming 😉We just released update 17 for Studio 360 – check out all the new features and fixes here!

One of the fixes addresses the issue where an Engage interaction would not load in an HTML5 course when it immediately followed another interaction of the same type.

Enjoy everything this update has to offer by launching the Articulate 360 desktop app on your computer and then clicking on Studio's Update button. It's that simple 🌟 Thanks again, and we're here if you need anything else!