Help needed!
Aug 01, 2011
Hello,
I am having a bit of trouble with both Engage and Quizmaker. Setting up new interactions works fine - I am able to edit and save as per normal. However, when I go to 'Edit in Engage' the following prompt appears "Unable to access interaction (interaction name).intr. Please locate the interaction.
I am aware that this happens when a file has been moved or misplaced, however this appears instantly after setting up an interaction. Further to this, when I locate the file that has just been created, The prompt just re-appears and the interaction does not load. I have tried uninstalling / reinstalling the software, however this has not done anything to fix the problem.
Is anyone able to help me out with a possible solution to this?
Note: I am using the trial version of Studio 09, Powerpoint 2007 and I am running Windows on my MAC using Parallels.
Thanks in advance.
Tony
4 Replies
Hi Tony
Are you working off a shared drive, usb drive, network drive?
Are you renaming the ppt file outside of ppt?
Hi Tony & welcome to Heroes,
In addition to Phil's suggestions, for best practices using Parallels Desktop for Macintosh, please review the following article:
http://www.articulate.com/support/presenter09/kb/?p=1559
Hi Phil & Brian,
Thank you both so much for your suggestions. Turns out I was sharing between MAC and PC so have now turned it off, reinstalled articulate and it's working fine.
Thanks again,
Tony
Glad to hear that you were able to resolve the issue!
This discussion is closed. You can start a new discussion or contact Articulate Support.